Avis (104)

Note globale
4,9
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
Modifié le 27 janvier 2025

The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app.

Reply to Liz's Response:

Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.

Remote Practice Managers
États-Unis
10 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 27 janvier 2025

Hello there,

Thank you for sharing your detailed feedback. We truly appreciate your insights and want to sincerely apologize for the inconvenience caused.

We understand your concerns about not being able to group subscription products and link them directly to your website menu. While the app doesn’t currently support this functionality, we’re happy to let you know that our team has already prioritized developing this feature, called Subscription Box, and we expect it to be available within the next several weeks.

We also acknowledge that our response to your inquiry fell short of addressing your specific question. We’ve taken this as an opportunity to improve how we handle questions like yours moving forward, ensuring we provide clearer, more helpful answers.

Your feedback is invaluable in helping us improve the app, especially in these early stages. We are especially grateful that you’ve been open to sharing your thoughts so constructively, as it allows us to prioritize features that matter most to merchants like you.

We’d love for you to consider giving the app another try once the new feature is live. Please feel free to reach out to us anytime – we’re here to support you and ensure your experience with the app is a great one.

Thank you again for your patience and understanding.

Update:
Thank you so much for your updated review and for giving us the opportunity to improve! We're thrilled to hear that you’ll be reinstalling the app and continuing to build your subscription list.

We truly appreciate your support and will make sure to notify you as soon as the update is ready. Your feedback has been invaluable in shaping our improvements, and we’re committed to delivering the best experience possible.

Thanks again for your trust - it means a lot to our team! If you ever need any assistance, we’re always here to help.

21 décembre 2024

This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless.

What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive!

We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work!

Prioritize Yourself
Allemagne
25 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 25 décembre 2024

Wow, thank you for such a glowing review! We’re so glad to hear you’re loving the app and finding it both intuitive and feature-rich. Alyssa and Damian will be thrilled to know they made such a positive impression, they truly go above and beyond! If you ever need help or have more feedback, we’re just a message away. 😊

9 janvier 2025

I downloaded the app and had issues because of the theme I had in my store. I reached out to the online 24/7 customer service and received help right away. Alyssa was the best! I granted her the access she needed and she came back saying they had to do it a little differently, but all was working. It looked like it should. I asked some follow-up questions as to pausing & cancellations and received the info I needed. She even sent visuals! I am so happy I picked this app for my subscription box. Alyssa is quick & knowledgeable. Wonderful experience all around.

Little Bull Falls Soap Works
États-Unis
11 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 21 janvier 2025

Thank you for sharing your experience! We’re so glad Alyssa was able to assist you quickly and thoroughly. It’s great to hear everything is working perfectly, and the visuals were helpful. If you have more questions or need further assistance, we’re just a message away!

31 décembre 2024

I have seen and used the best of the best plugins across different platforms (Framer, Shopify, WordPress, Wix), and this is the first time I am adding a review.
What makes this tool the best?
It's the customer support, and the way they go beyond normal to help us truly feels like it's witchcraft (normal tech support will never do it).
Hands down, the best tool and tech support I have ever come across.

KwerkyFoods
Royaume-Uni
24 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 7 janvier 2025

Wow, thank you for this incredible feedback! It’s an honor to be recognized as the best tool and support you’ve come across. We strive to go above and beyond for every customer, and your kind words inspire us to keep doing so. We’re here whenever you need us! 😊

16 janvier 2025

Amazing support, I use multiple Avada plugins and they always respond and fix/make changes quickly.

Alfie's Treatos
États-Unis
Environ 2 mois d’utilisation de l’application
Joy Subscription (by Avada) a répondu 21 janvier 2025

Thank you for the great feedback! It’s wonderful to hear you’re happy with our support and our plugins. If you ever need help, we’ll always be here to assist you quickly. 😊

19 novembre 2024

⭐️⭐️⭐️⭐️⭐️ | Amazing App with Unmatched Support from Audrey!

The Joy Subscriptions app by AVADA is truly a fantastic tool, but what takes it to the next level is the incredible support provided by Audrey. From the very start, Audrey has been an absolute superstar! She guided us through the setup process with such patience and expertise, making everything feel so seamless.

Audrey's dedication to helping us optimize our subscription model was unmatched. She didn’t just answer questions; she anticipated our needs and offered proactive solutions that made a huge difference. Her deep knowledge of the app and her willingness to go above and beyond to ensure everything worked perfectly really impressed us.

I cannot recommend Joy Subscriptions enough, and a big part of that is because of Audrey’s outstanding support. If you’re looking for a reliable app backed by someone as knowledgeable and helpful as Audrey, you’ve found the perfect solution! Thank you, Audrey, for making our experience so smooth and successful! ✨

Kippenpakket.nl
Pays-Bas
13 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 20 novembre 2024

Thank you for your glowing review! We’re thrilled to hear how much Joy Subscriptions has helped and how Audrey made your experience so seamless. It’s always our goal to provide outstanding support, and your kind words inspire us to keep delivering! 😊✨

26 janvier 2025

Joy Subscription is an incredible app that really simplifies the management of subscriptions on Shopify. With its intuitive features, I was able to customize subscriptions for my site with ease.

A huge thank you to Hana for her invaluable help! She was incredibly responsive and patiently guided me through all the necessary changes. Her support really made a difference. I highly recommend this app and the team behind it!

Krysto
France
7 jours d’utilisation de l’application
2 janvier 2025

Good Support and assistance, highly recommend!

Nauta Timepieces
Allemagne
28 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 7 janvier 2025

Thank you so much for your kind words! We’re thrilled to hear you had a great experience. If you need anything else, we’re here to help!

Modifié le 31 décembre 2024

The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout.

Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.

Glow Logic
Australie
Environ un mois d’utilisation de l’application
Joy Subscription (by Avada) a répondu 16 décembre 2024

Hi Glow Logic Store Owner,

Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service.

Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction.

To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future.

If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants.

Thank you for your patience and understanding.

Best regards,
Liz
Customer Success Leader

10 décembre 2024

Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.

New Hampshire Mushroom Company LLC
États-Unis
22 jours d’utilisation de l’application
Joy Subscription (by Avada) a répondu 16 décembre 2024

We’re so happy to hear that our team could assist you quickly and ensure everything is working perfectly. Bulk-adding your products can be tricky, so we’re glad we could help make it seamless for you. Let us know if there’s anything else we can do!