Joy Subscription App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
优化
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The support team has been very prompt in helping us to personalise the app for our business. Definitely recommend this app. Inside Shopify, it looks clear and easy to navigate for customers to manage their own subscriptions with plenty of options for flexibility.
The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.
Hi Heaven & Earth Aromatherapy Store Owner,
We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store.
Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future.
Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you.
Best regards,
Joy Support Team
The Joy Subscription App is extremly efficient. Love it! It has lots of intersting features that are super beneficial especially if you want to generate recurring revenue. The team is super helpfull as well in case you need support, they are always there :)
Great App & Even Better Support!
The Joy Subscription App is super easy to use and does exactly what we needed for managing subscriptions. Big shoutout to Riley from the support team—super helpful, quick to respond, and made the whole setup process smooth. Highly recommend this app!
Great subscription app! Highly recommend. At first, it seemed like customization options were limited, but once I reached out to the team, they were able to fully tailor the subscription box to my preferences. Abby was especially helpful throughout the process—she stayed persistent, never giving up, and always working towards a solution. In the end, we made it work, and now it perfectly matches the theme of my store!
If you’re looking for a solid (and free) subscription app, this is the one!
I am giving 5 stars because the support of the app is excellent.
The people on the chat answered fast, and took care of me even that I was not very well versed on the subject. They gave me step by step instructions, they also took some of my files and work on them to export my previous information. They took the time to go into my theme (with my authorization of course), and set up the widget to work when I had problems. congratulations on your customer service
Excellent experience and easy to integrate. They walked me through the entire process and even customized the widget on my site. Thank you!
Perfect app, the design is great and really easy for customers to understand. After reaching out to the support because I had small issue also with the language, they were able to solve my problem very quickly ! Would 100% recommend ! Thank you
At first, I thought the customization options were limited, but after reaching out to the team, they went above and beyond to tailor the app exactly to my preferences. Abby was excellent and made the whole process super easy. Absolutely recommend!
This is the perfect subscription app for small businesses and the customer support team is amazing! Extremely helpful and quick to respond. Felicity was very kind and helped me with any questions I had. Highly recommend!