Joy Subscription App

Thank you so much for taking the time to share such a thoughtful review.

We’re really happy to hear that the app has been working well for you and that our support team has been able to help along the way. Your kind words about Bill, as well as Jade, Hana, Alyssa, Charles, and Felicity, truly mean a lot to us. We’ll be sure to pass your appreciation on to the team.

We also really value your understanding and perspective. We believe it’s always better to take the time to double-check and dig deeper rather than provide rushed or inaccurate answers, and we’re glad this approach helped get everything resolved for you in the end.

Thank you again for your trust and encouragement. We’re always here if you need any further support.

Thank you so much for your great feedback and for sharing your experience with the app.

We’re thrilled to hear that the app has helped you generate thousands of subscription sales. That’s amazing to know and truly rewarding for our team. We’re also very glad to hear that Abby was able to support you effectively and help answer all of your questions. We’ll be sure to pass along your kind words to her.

Thank you again for your trust and support. We look forward to continuing to support your success moving forward.

Hi team,

Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused.

1. Regarding the support experience:
We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process.

2. From the product side:
Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW)

Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable.

Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you.

Kind regards,
Joy Team