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Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed.
I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually.
I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible.
Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience!
We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
Hi Pots & Pans Pie Co.,
Thank you for such a detailed and amazing review! I'll make sure Daniel knows how much you appreciated his above-and-beyond support throughout your transition. Moving 14,000 loyalty customers is no small feat, and we're thrilled Joy was able to match your needs while maintaining the familiar experience your customers loved. It's incredible to see the direct 5-10% impact on your sales when your loyalty program returned! We're honored to be supporting your business, especially with so many of your transactions happening in-person at your pie shop.
Warm regards,
The Joy Loyalty Team
The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!
Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.
Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect
We're loving the Joy app and can't wait for our customers to start earning points. It's super easy to set up and very modern compared to other apps we have tested. We got help form Alyssa today, and she was able to fix our issues quickly without troubles.
Hi Yoga Junkies,
Thank you for the awesome feedback! We're delighted you're loving Joy's modern approach to loyalty. I'll make sure Alyssa knows how much you appreciated her quick support. We're excited to see your customers start earning points and engaging with your program. Thanks for choosing Joy to reward your yoga community in Austria!
Warm regards,
The Joy Loyalty Team
Pretty gooooood app. Has all the bells and whistles I need for my loyalty program. Love how it integrates with Klaviyo and for the price - it's even better when compared to the other apps out there. The support team is incredible also for any of my (somewhat silly) questions I have and go above and beyond every time!
The Joy Loyalty App is a game-changer for our store! It's super easy to set up and helps us reward our customers effortlessly. The features are well-designed, and it integrates smoothly with Shopify.
A special shoutout to Hana from the support team—she was incredibly helpful, quick to respond, and went above and beyond to assist us. If you're looking for a reliable and user-friendly loyalty program, this is the perfect app. Highly recommend!
Hi Alpino,
Thank you for your amazing review! We're thrilled the Joy Loyalty App has been a game-changer for your store. I'll personally share your kind words with Hana - she'll be delighted to know her support made such a difference for you. We're committed to making customer loyalty effortless, and it's wonderful to hear the app is working so well for your business in India. Thank you for being with us for over a year!
Warm regards,
The Joy Loyalty Team
I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself.
Thank you, Joy! (Special thanks to Hana for the amazing support.)
Hi Karadaba,
Thank you for such a wonderful review! We're thrilled to hear Joy has proven to be the best loyalty solution across several of your stores. I'll make sure Hana knows how much you appreciated her amazing support. It means a lot to have your endorsement, especially from our growing merchant community in Japan. We look forward to continuing to support all your stores!
Warm regards,
The Joy Loyalty Team
I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.
I had a couple questions for the Joy team about the app. I was chatting with Audrey and she answered all of my questions, fast. Audrey even helped me with customized and setup all the features I asked for to get my rewards program started for my company. I do not do reviews very often when I do, its for good reason. I highly recommend this app because of the ease of use and the staff. Thank you Audrey!!! A+ service.
Hi K36 Apparel,
Thank you for taking the time to write such a thoughtful review! It means even more knowing you don't often leave feedback. I'll make sure Audrey knows how much you appreciated her fast responses and personalized help with your rewards program setup. We're committed to making loyalty programs both powerful and easy to use, and we're thrilled to be supporting your apparel business from the start!
Warm regards,
The Joy Loyalty Team