Joy: Rewards & Loyalty Program
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Easy to use! There were some things that I had to get fixed from the support team but they did it right away! Supportive Team for sure. I took away 1 star just because the "Branding" part needs more freedom for user customization. But must have app!
Jasmine is helpful and efficient in replying on my questions and requests. Great App for rewards. Thank you
Very happy to cooperate with me and you provided me with everything I needed to solve my problems. Thank you my friend
Amazing, fast support from Esther and Tony - they answered my questions quickly, and were able to help me with the formatting of the pop up. The app is easy to set up and the free plan has lots of great features - we are hoping it will really engage with our customers and not only grow our store, but also our database and social following too. Thank you.
Hana provided great customer service when setting up this app and was quick to answer all my questions!
Support is nice and prompt. App seems to work as designed in tests we did. Hopefully it boost sales.
Service client réactif, je n'ai pas encore testé l'app mais ça semble être un bon rapport qualité prix.
I was not sure whether to use Joy or Smile and I am glad I chose Joy. I needed some help implementing parts to my store an Abby took care of it all! Thank you very much for a fast easy response!
SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT
Hi,
This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case.
Firstly, I am so sorry for the experience that you had with the support! We never want to put you in such a situation to force you to write the review if you do not want to. Besides, we always respect your honest review, which helps to improve the app better for you and other users.
Secondly, if you have more than 250 orders counted from the day you install the app past 30 days, you can consider upgrade to Pro plan to use more features. It is okay if you want to continue with Free plan.
As you have not had much time to experience the app while the misunderstanding happened between us, could you please give us a chance to continue supporting you? I have just sent you a follow up message to your mailbox. Please check on the update so we can assist you better.
Best regards,
Daisy
Very helpful team when I had issues getting this set up. So far I love this app and how it seamlessly integrates!