Rezensionen (1.980)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 95 % der Bewertungen sind 5 Sterne
  • 3 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
8. Februar 2023

This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.

Tulsa Body Jewelry
Vereinigte Staaten
5 monate mit der App
Joy Loyalty (by Avada) hat geantwortet 8. Februar 2023

Hi,
We would like to send you our deepest apologies for the issue you are having with the app!

Our dev core team is fixing the issue at our highest priority. We again greatly ...

4. Oktober 2023

i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me.

we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that ...

Good Dog People™
Singapur
3 monate mit der App
26. September 2023

This is a very very bad experience for me with the app. Reasons for 1-star review:

- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto ...

Melaninful
Vietnam
Etwa 2 monate mit der App
Bearbeitet am 12. März 2023

Разработчики не сильно горят развивать свой продукт, есть минус которые легко исправить но не делают. Им хватает своих клиентов которые приносят им доход. Таких копий приложений много, буду искать другое или вообще лучше купить его и интегрировать. Возникла проблема, скидывают инфу с проблемой и скрины, вообщем всю информацию которую нужно, мне начинают задавать вопросы на которые я все скинул, в ...

Happy End
Spanien
14 tage mit der App
Joy Loyalty (by Avada) hat geantwortet 8. März 2023

Hi Happy End team,
Thank you so much for taking time to leave us your feedback. We're deeply sorry for this inconvenience causing to your experience.

We really want you to ...

Bearbeitet am 19. August 2022

SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT

Dank Drankz
Vereinigte Staaten
5 tage mit der App
Joy Loyalty (by Avada) hat geantwortet 19. August 2022

Hi,
This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case.

Firstly, I am so sorry for the experience that ...

15. April 2023

The app auto created accounts for 40,000 users, then started backdating rewards to orders placed two years ago.

I reached out to support, its been 4 days no answer. Buyer beware.

T.O. Balloons
Kanada
4 tage mit der App
29. September 2022

They list multiple reviews as being compatible including the first one being Shopify Reviews. In reality only two review apps are currently active and Shopify reviews is not one of them. Sorry but lying to customers is a deal breaker, But if you don't mind being lied to, have at. Personally I like companies with integrity, so they've lost me as a customer for life.

Eliot's Nut Butters
Vereinigte Staaten
Etwa 2 stunden mit der App
5. März 2024

SvenJackB2C
Österreich
4 monate mit der App