Rezensionen (1.812)
Anpassen
-
Nach Bewertung
OK, let me cut right to the chase, ... "too good to be true" apps exist! This is one of them. Amazing UI, sales boosting features, blazing fast and friendly support (looking at you Liz ;) ), and it's all free!!!
Hello Team,
I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this?
Looking forward to hearing your response on this.
Hi there,
This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app.
1. Free vs. Paid Plans:
Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges.
2. App Billing and Deactivation vs. Uninstallation:
While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store.
Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
3. Clarification on Deactivation:
Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation.
4. No Transactions Recorded:
We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify.
I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address.
Hope to hear from you soon!
Best regards,
Liz
Joy Support Team
I needed to contact support to configure the app, I found "Hana" very kind and helpful, who solved my problems in a short time.
A great app with really friendly, helpful customer service, her name Jasmine who get back to me straight away. support was extremely helpful and fast! Got it all resolved within 5 minutes. Unbelievable! Highly recommend this one for sure!
Fab customer service, especially Roger :) this app is a great first choice for adding loyalty rewards to your store. It looks great and blends in with your store plus has all the features you need. Would highly recommend! x
Liz answered my questions clearly. In the future, I will request her again to help me with additional questions. Thank you for the help!
Abby is an excellent rep who is knowledgeable about the app and resolves issues quickly and effectively.
Outstanding features at a very reasonable price for my business. Of course, I got some help from Avada. Thank you and I highly recommend this app.
I used this app to help me build a rewards program for our devoted customers, and Jasmine was able to support me throughout the process and make it simpler to create a successful program!
Easy to use and understand. Customer service is amazing. Hakeem was very helpful. I would recommend this app to anyone with a shopify store.