Joy Rewards & Loyalty Program
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
Reseñas (1.908)
Refinar
-
Por calificación
Good experience
Hana has been a great help! I am very impressed and grateful. Thank you Hana! The app also looks really good
Prakash Is a LIFESAVER and I cannot wait to grow my business with the help of JOY! (:
The customer service is amaizing. Hana helped me in everything I asked for, specially on the customization of the loyalty page.
Perfect solution ! Thank you Tiana and Raymond for fixing our issues. Reward program is very efficient !
Thank you so much for your kind words! We're thrilled to hear that Tiana and Raymond were able to resolve your issues and that you're finding the reward program efficient. We’re always here to help, so don’t hesitate to reach out if you need anything in the future!
The app is wonderful as a basic means for managing a rewards and loyalty program. However there documentation is lacking and their support is horrible. I have yet to receive help with issues I have managing simple functions within it. So, if you download this app, be prepared to figure it out on your own - you'll get no help from their support team.
Dear Balm Valley Co's Store Owner,
Thank you for your feedback. We apologize for the issues you've encountered and appreciate your insights, which help us improve our services.
Documentation: We acknowledge that our documentation needs improvement. We are currently reviewing our guides and adding FAQs to address common questions, including those you've raised. We will update you on our progress.
Support: We apologize for the lack of detailed explanations and the inconvenience it has caused. We are enhancing our training programs to ensure our support team can provide more comprehensive and detailed assistance in the future. Our goal is to improve your experience and ensure that you receive the help you need promptly.
We understand you might still have questions about the tier system or Pro features. To better assist you, please feel free to reach out via live chat at your convenience.
Additionally, we've sent you a follow-up email, we look forward to your response.
Thank you for your patience and understanding. We are committed to improving your experience with our program.
Best regards,
Joy Support Team
I haven't used it for an extended period of time yet so I can't comment on whether this is entirely useful for my business but the app seems easy to use so far and customer service is good! Hopefully this works!
Special shout out to Alyssa, William & Damian for your help!
Thank you Hana for your help, it was perfect! Very quick and kind :)
The customer support is really fast and have helped me sort out issues almost immediately. Hana and her colleagues have been really helpful.
I have only dropped one-star because on the admin side of things the app is quite slow to load or save settings. Otherwise this would be a 5-star app.
Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!