Joy Rewards & Loyalty Program
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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I ended up deleting this app because after leaving a 4-star review of my overall positive experience, I was pestered by their online chat person to change it to 5 stars. I'm now using smile which has great support to install and also has a free version. Here's my original review:
Marcus has really helped getting everything set up on my end. I just wish all of the features were available without having to reach out to them to do it. I'm hoping they have more features in the future!
Hi,
Thank you so much for your valuable feedback! We are deeply sorry as some
your wanted features are not available at the moment. We are still updating the app and will surely add more requested features in the coming time.
Our dedicated support team is always available 24/7 and we wholeheartedly wish to provide you the best service.
We have sent you another email to follow up and assist you better. Could you please check and keep our contact?
Best regards,
Daisy
By far the best option when it comes to loyalty & rewards program. Easy, intuitive and way easier to customize than the alternatives.
The folks at Joy Reward Loyalty program are great to work with. Abby helped me customize my loyalty reward messages and helped format my logo. Thank you Abby for all your help this morning. I appreciate your patience while I learn the program.
Love the app and good and fast customer support. I do recommend to others starting a shopify store and want to integrate a Loyalty program
Super helpful support. I just installed the app, had a bunch of questions, and they took they time to help me get everything setup, and answered all my questions with clear instructions. Prakash was great support, thank you guys. Highly recommend this app. It's super clean, easy to navigate and use.
I have encountered a problem that has caused the backend of this plugin to fail to open.
Received an error response (430 undefined) from Shopify:
If you report this error, please include this id: 98a7f5dd-29be-4c3b-b41f-de918e8005b6-1710748391
Hello there,
We hope you are doing well. We would like to communicate about the issues you have recently had accessing our Joy Loyalty app.
We're glad to hear that you are now able to access the app. Your patience and understanding in the process of solving problems are greatly appreciated. We're curious if the provided solution will help you access the app. 😊
In the future, if you still need to set up the Joy Loyalty app or have any other questions or concerns, rest assured that our support team is here to help. Our entire staff is dedicated to guiding you every step of the way to ensure you have a smooth experience when using our app.
Thank you again for your patience and understanding. Looking forward to hearing from you.
Sincerely
Joy Support Team
As our sales come mostly from our brick-and-mortar store, the POS integration is very important for us. It does, and that way we can bring together our online and pos business.
Help on setup has been great, Emily was patient, quick and spot-on with the service. Thanks Emily!
Great app, great features, great service, now we look forward in boosting our sales thanks to this app.
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
I just got the app to offer a reward program to my customers. I was a little confused on how to configure the options, and as I was scratching my head, wonderful Emily came to the rescue! She was very helpful. Can't wait to give this Rewards program a go!
非常棒的功能,虽然有一些想要的功能无法实现,但是客服hana已经在尽力的帮我解决问题.非常感谢她.