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The app is great. Hana gave me support today and has been very fast and efficient. Thank you!
I've been using this app for a while now, and I must say it's exceptional. What truly sets this app apart is the excellent customer service. One of their support team “Audrey” is very responsive and genuinely helpful to addressing my issues. Overall, this app has exceeded my expectations in both performance and service. I highly recommend it!
Thank you so much for your fantastic review! We're thrilled to hear that the app has been exceptional for you and that Audrey provided you with outstanding support.
Your ...
Great app, lots of features and customizations to choose from. We were confused about a few things, but contacting support was quick, and Audrey was very patient and helpful, going above and beyond to resolve our concerns. We're still on the free plan, but will definitely upgrade to unlock even more features!
Thank you so much for your kind review! We're thrilled to hear that you're enjoying the app's features and customizations. It's great to know that Audrey provided the support ...
The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!
Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be ...
Great Loyalty program for Shopify store. Allow multiple tiers and also allows me to import current customers into the program. Many functions and set up options. However it is not easiest to set up and you do need spend a few hours to set up, but thanks to customer service Damian, Jade, and Doris, they were able to help me set up in a few hours.
Hi veloToze,
Thank you for your honest and thoughtful review! We appreciate you highlighting both Joy's strengths with multiple tiers and customer importing capabilities, as ...
Justy moved from another loyalty scheme. So far so good. Just working my way through integration and at the moment everything is looking great. Super helpful and responsive customer service. Hana has been great in helping me implement some of the more technical aspects. Everything was set up and working in minutes
Hi Barefoot Junkie,
Thank you for your kind review! I'm thrilled to hear your transition from another loyalty scheme is going smoothly. It's great that Hana was able to help ...
Nice app. still checking its feature but its worth to use. ms. Audrey helped me to resolved setup issues.
Sonny heeft me super goed geholpen en is heel erg snel met alles hij draait er niet om heen al met al top!
Have been using Joy for a while now and super happy. In particular their help chat is fantastic - prompt and easy to understand - thanks Alyssa.
Look forward to continuing to work with your system.
Hi Zonte's Footstep,
Thank you for your lovely feedback! I'm delighted to hear you're super happy with Joy, and I'll make sure Alyssa knows her prompt, clear support made ...
Pretty easy to setup, especially if you have some familiarity with code. Didn't love the design of the loyalty page out of the box, but again, I was able to customize it exactly as I needed ('cause I know Liquid, HTML, CSS, etc.)
What you get in the free tier is pretty substantial. Definitely enough to get you up and running with rewards. We'll be upgrading to the second tier account type soon.
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Thank you for the detailed feedback! We’re glad to hear that the setup was straightforward for you and that you were able to customize the loyalty page to fit your needs with ...