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A little frustrating that the app is still very much in development. I ran into a lot of bugs which took awhile to work around (still working on several, actually...but we've only been setting up the app for a short time now). Kinda half-baked from a coding/development perspective. That being said, the team behind this app are very responsive and helpful. If you have the time and patience to walk through everything, you can get a pretty good thing going.
Service is very pleasant.
Hi Urban Go Prep Team,
Thank you for your feedback and for taking the time to review the Joy: Rewards & Loyalty Program app.
We’re glad to hear that you found our service pleasant. We strive to provide the best support possible and are always looking for ways to improve our app and service. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please let us know.
Thank you for your support, and we hope to continue serving you better.
Helpful and easy to use! Every other app is overpriced! They were very helpful and responsive. Thank you Jasmine!
Edit: Unfortunately, they no longer have a good free version of this app and are similar or more expensive than the other apps available.
20,000 old orders awarded 1.2 million points worth $37k; Joy Support ZERO!
After Joy updated their app, customers called in about dozens of emails awarding them points, for orders they had not placed. In total, the app awarded points to 19,866 archived, old or fulfilled orders, many pre-dating the app install. Customers had a total of 1,171,430 rewards points added to their account worth about $37,000 that they could cash in. The app sent thousands of emails to customers.
Joy said this was due to a Shopify error that affected some other app developers too, about Order Update API calls. We think the only apps to be impacted were poorly coded apps that didn’t verify API status updates. We do not believe that every reward app developer and other apps that rely on order status, and all their customers, had these issues. The Joy app should cross-reference any Order Status’s to check if orders are valid, that they are not old, archived, fulfilled. No verification occurred, the Joy app, either due to this Shopify issue or their update, which, we think, is more likely, just gave money away and corrupted the points balances of thousands of our customers.
The worst part, Joy offered ZERO support!! They offered no solutions and when we came up with a solution, they would not help us. To resolve the issue, all that we needed was a simple CSV download of all points activities. Simple for any basic web developer to provide. After about three weeks of numerous requests, we got nowhere. They offered NO help!!
The Joy app allows downloads of customer balances, and displays point activity. The app will not allow you to download points activity to resolve issues. We spent hours Cutting & Pasting off the app analytics screen because Avada Joy would not give us a download.
In conclusion, after dealing with many app developers, the support from these people is non-existent. They may help with small issues on how to use the app but could not offer any support for more in-depth issues. They communicate quickly, but never follow up with updates or manage any issues, basically just paying lip service, saying all the right words, but never actually supporting.
We have resolved the issue, without any support from Joy, despite numerous requests. We will be moving apps soon to a developer who offers technical support.
The risk with continuing to use the Joy app is that one-day, due to either poor coding resilience in their app; lack of activity and other data download options; very poor technical support; we would have to tell all our customers their points are gone, corrupted, and reset to zero. Either that or pay out $37,000 in incorrect points.
EDIT:
Update, Joy contacted us and apologised. As the app is good we have upgraded the rating. The issue was related to unarchived orders (auto-archiving interferes with our 3rd party systems). To make this app more robust, we suggested the ability to download point activities and scheduled customer balances backup. With those two items of data, the system can be restored if an issue occurs. We will revisit this review if the app and support improves.
It's meant to give the user 100 points on sign up and it doesn't do this. Chatted with helpful customer service and apparently the visitor can redeem the points on checkout...but on their account it shows 0 points, so they don't know they have to check out! It just looks like it doesn't work. Have had to uninstall on this basis, but otherwise was quite pleased, good opportunity to rebrand and online chat function was good too.
Hi,
Thank you so much for taking time to give us an honest review. That helps us improve our service better for you and other customers.
Our support team made a test and still saw the points added for Signup action. Please refer to this screenshot: https://imgur.com/a/dbkiQ3Y
At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.
Thank you
Daisy
i just install the app so i am looking and check so as per servcice it is good. and for the price it is also looking good
thank so you much for help best Sonny
Hana
Was struggling to get the judge.me to connect but thanks to Hana this was solved. Awesome support
Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew.
Hi THE EUPHORIKA,
Thank you for your wonderful feedback! We're thrilled you're finding value in our free plan features compared to other loyalty apps. I'll make sure both Audrey and Andrew know their support was appreciated. We're committed to providing great options at every plan level and look forward to continuing to support your UK business!
Warm regards,
The Joy Loyalty Team
Great Service Thanks to Audrey helped me set up a banner 10/10 Thanks!!!
Hana was wonderful in satisfying my requests in some customization. Awesome job!!!
Hana was amazing she helped solve my issues and I can't wait to start selling to the USA and become a great drop shipping store!
I had some things that I wanted to make changes and Hana was there, helping me a lot! I'm sincerely satisfied with her assistance.
Hana was very helpful with my request. Thank you!
I have received wonderful service from Damian and find it very easy to communicate the issues I have setting up the loyalty programme. Damian is very helpful and friendly. :-)
I really enjoy it
Super vraiment parfait merci à Audrey !! :)
got help right away
Amazing App and Support
Merci à Hana pour ses conseils !
Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !
Good customer support. Nice made Loyality program!
Thank you for your kind words! We’re glad to hear that you’re happy with our customer support and that you’re enjoying our loyalty program. If you ever need further assistance, feel free to reach out—we’re here to help!
Application efficace et un service compétent et rapide (big up a Audrey)
Merci beaucoup pour votre retour positif et pour avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que vous trouvez notre application efficace et notre service rapide et compétent. Audrey sera ravie de savoir qu’elle a pu vous aider !
N’hésitez pas à nous contacter si vous avez besoin de plus d’assistance. Nous sommes là pour vous aider !
Easy API based App integration. It works.
Thank you for your concise and positive review! We're glad to hear that you found our app easy to integrate and that it’s working well for you.
If you have any questions or need further assistance, please don’t hesitate to reach out. We're here to help!
Since I'm new to the app I cannot speak to it's function yet - however if the app is as good as the customer service I got from HANA I expect great things. Usually when service is that good then everything else is too so I look forward to a long and prosperous relationship with Joy Loyalty
Thank you so much for your kind words! We're excited to have you on board and thrilled to hear that Hana provided such great service. We strive to ensure our app matches the quality of our support, so we’re confident you'll have a fantastic experience with Joy Loyalty. We're looking forward to a long and successful partnership with you. If you ever need any assistance, we’re always here to help!
Absolutely fantastic experience with Hana from the support team! From the moment I reached out, she was incredibly attentive and knowledgeable. Hana took the time to understand my concerns and provided clear, effective solutions. Her friendly demeanor made the entire process stress-free. It’s rare to find such dedicated support staff. I truly appreciate her help and would highly recommend her to anyone in need of assistance. Five stars well deserved!
Thank you so much for the glowing review! We’re thrilled to hear that you had such a fantastic experience with Hana. It’s wonderful to know she was attentive, knowledgeable, and made the process stress-free for you. We’re incredibly proud of our support team, and we’re so happy to hear that Hana provided the five-star service you deserve. If you ever need anything else, we’re here to help!
Audery
Thank you for your positive feedback! We're glad to hear that Audrey provided excellent support and that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, please feel free to reach out. We're here to help!
Great and fast support from Lydia. Had a question about some customization and she helped me instantly.
Thank you for your kind words! We're thrilled to hear that Lydia was able to assist you quickly with your customization. If you have any more questions or need further help, don't hesitate to reach out! 😊
Thank You "Hana" For Your Valuable Support. It Was Really Easy To Set Up Things. Thanks A Lot.
Thank you for your wonderful feedback!
We’re thrilled to hear that Hana made the setup process easy for you. If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!
great app and the asistent tiana was great and helped me in everything i needed
Thank you for your kind words! We're thrilled to hear that you're enjoying the app and that Tiana was able to assist you with everything you needed. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!
amazing customer and great app. Been using it for a while, very pleased
Very good support from Tiana and Doris
They team at Joy Rewards is such amazing people to work with. Every time I reach out to them for any query, they always came back with a resolution. A special shoutout to Hana and Nikita for great setup help. Will definitely recommend them. As their products are great too.
I recommend the application which is nothing short of exceptional, the customer support is super professional. I thank Mia, Tony and Linda who helped me solve some problems with the site, thanks again.
Amazing customer service! Hana fixed my problem within minutes and i didn't have to do anything. She did it all from her end. I currently only have the free version of Joy, but after the great customer service and definitely will sign up for the paid version. Thanks Hana for the process simple and fast.
Audrey was a big help in getting through some obstacles. Can't wait to see our shop grow thanks to Joy!
非常棒的功能,虽然有一些想要的功能无法实现,但是客服hana已经在尽力的帮我解决问题.非常感谢她.
Lydia was wonderful and she helped me so quickly! I really appreciate all the help.
Hi, I am not using the app, how can I delete all the data in my site?
Hello,
Thank you for reaching out.
Upon checking, we noticed that the app has been uninstalled from your site as of May 29, 2024, you can be assured that there is no app code or data remaining on your website. Therefore, there is nothing that needs to be removed.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Joy Support Team
Very good app, beautiful visuals, easy to set up, looking forward to testing it when my store opens. Thanks to Kevin for his availability.
Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.
He is very helpful and patient I really appreciate the service thank you God bless
Mia was great, very friendly and knowledgeable. I would definitely recommend.
After comparing many options, I finally chose Joy: Rewards and Loyalty Program, and it turned out to be the right choice, thanks to Tiana and Maison.
Amazing and simple to use app. Thanks to Mia for guiding me on how to use the program.
Really nice app that allows you to run a pleasant reward scheme. I spoke with Hana via web chat and she was extremely helpful! Would recommend.
I received some excellent assistance from Audrey today, she was able to verify my Shopify store account and provide me with an update to my transactional allowment. This app is really great and a big thanks to Audrey for all your help!
This app is great and CS Audrey helps a lot!
Great help by Prakash
This is one of the best loyalty program I have ever seen , And the customer service (especially Liz) is top tier.
If you are looking for customer retention , Definitely you need this app.
Learn how to use Joy in a timely manner with the help of customer service Hana
Maison from the support was amazing. That seamless process of having all my questions answered and issues resolved was second to none. Can recommend more. Thank you again Maison.
So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store.
Had a few questions to ask and a lovely member Sunny helped in swift time. Straight to the point and polite!
Very reactive support, Thanks to Liz who helped me a lot
Audrey was very helpful and very kind. From Is this a robot to a sincere human was nice. So far the app is amazing and cant wait to see what it brings in store.