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Just started using the loyalty program after testing multiple others. Great value and fantastic support and onboarding help from Hana and Anivia. :)
Thank you so much for your wonderful review! We’re thrilled that you chose our loyalty program after testing others and found great value in it. It's fantastic to hear that Hana and Anivia provided you with excellent support and onboarding assistance.
If you need any further help as you continue using the program, don’t hesitate to reach out—we’re always here for you!
Best regards,
Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors.
*update - still waiting for refund a week later
Hello there,
First of all, we sincerely apologize for the delay in updating you regarding your refund request. Unfortunately, the customer service representative who received your initial request forgot to forward it to our billing team, which caused the delay. After reviewing your request, we have confirmed that you are eligible for a refund, and it will be approved.
We want to assure you that we strictly adhere to our refund policy and deeply regret the delay caused by this unforeseen issue.
Since the bill has not yet been paid, you have two options:
1. Pay the outstanding bill, and our team will process a full refund.
2. Alternatively, we can add a credit to offset the amount of the outstanding bill.
Please let us know which option you prefer, and we will proceed accordingly.
Regarding your concerns about the app:
- Comparison to Smile.io: We understand that our app may seem similar to Smile.io, as many loyalty apps share core functionalities and goals. We are dedicated to continuously refining our app to provide a distinctive and enhanced user experience.
- Spelling Errors in Email Templates: We apologize for any grammatical errors in our email templates. Our templates are intended to be editable, so if you encountered issues while editing them, please provide specifics so we can address them promptly.
- Setup Time: We recognize that setting up the app can be time-consuming. We are working on streamlining this process to improve efficiency and ease of use.
- Feature Promises: We understand there may be concerns about promised features. If you could specify which features you feel have not been released as expected, we would be better equipped to provide you with an updated timeframe for their rollout.
We appreciate your feedback, and any additional details about the issues you faced will help us enhance our app further.
Thank you for your patience and understanding. We look forward to hearing from you soon!
Best regards,
Joy Support Team
Hana is so professinoal, she basically solved my problem in no time at all, thanks a lot!!
Thank you for your kind words! We're delighted to hear that Hana was able to resolve your issue quickly and professionally. We strive to provide excellent support, and it's wonderful to know that you had a positive experience. If you need any more assistance in the future, feel free to reach out. Thanks again!
Very happy with the app and the support from Hana has been fantastic. All my questions have been answered promptly and solved my issues quickly.
Apart from being user friendly and just the right options you need for a great loyalty and rewards program, the support team is rock solid. Audrey was the most kind, patient and willing to help person. She made all the heavy lifting for me, configuring one setting I needed help with. From all apps I have gone through, this is one of the top of my list.
app user-friendly and that it offers the right options for a great loyalty and rewards program. It's also fantastic to know that Audrey provided exceptional support, showing kindness, patience, and willingness to assist with your configuration needs.
Your feedback truly means a lot to us, and we’re honored to be one of your top app choices!
If you need further assistance, feel free to reach out anytime—we’re here to help.
Adds value to my store and my customer experience. Like the features.
It's great, provides many options, thanks to Hana for helping me setup easily.
Thank you for the positive feedback! We're glad you're finding the app useful and that Hana was able to assist you with the setup. If you need any further help or have more questions, feel free to reach out. We're always here to support you!
Easy to use and live chat is always helpful, I spoke with Tiana and she was great!
Thank you for your kind words and for taking the time to leave a review!
We’re thrilled to hear that you found the app easy to use and that Tiana provided excellent support. I’ll be sure to pass on your compliments to her.
If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
Doris really helpful in solving error issue while updating the referral program setting. Thank you for your help.
Absolutely fantastic experience with Hana from the support team! From the moment I reached out, she was incredibly attentive and knowledgeable. Hana took the time to understand my concerns and provided clear, effective solutions. Her friendly demeanor made the entire process stress-free. It’s rare to find such dedicated support staff. I truly appreciate her help and would highly recommend her to anyone in need of assistance. Five stars well deserved!
Thank you so much for the glowing review! We’re thrilled to hear that you had such a fantastic experience with Hana. It’s wonderful to know she was attentive, knowledgeable, and made the process stress-free for you. We’re incredibly proud of our support team, and we’re so happy to hear that Hana provided the five-star service you deserve. If you ever need anything else, we’re here to help!