Joy Rewards & Loyalty Program

Best customer service and experience i have had with a company! Went above and beyond what there job even intitles.

Liz was awesome! it was great to get quick service! shows great respect for store owners as time is money for us :)

Had a problem at 7am on a sunday and their chat was fast to respond and quick to fix it! Awesome app!

Good！！Hana is very good.Hana helped me a lot and answered my questions patiently.And will reply me soon.

Very easy to use and navigate compared to other apps, and Hana from the support team was very nice too. I recommend!

This is a very very bad experience for me with the app. Reasons for 1-star review:

- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up.
- And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore.
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The support is responsive. But their tech support needs improving.

I HAD TO UNLOCK SOME FEATURES THROUGH LIVE CHAT. PRAKASH HELPED ME WITH THAT. HE IS VERY FAST AND RESPONSIVE. HE GET BACK TO ME IN NO TIME AND MY WORK WAS DONE. THANKS, PRAKASH FOR YOUR HELP.

Emily was very helpful tonight answered all my questions even helped me fix a few a things i'm very happy with the service she provided

Great customer support with my issues when it came to the app. Prakash helped me solve them with ease. It's also a useful app that can help me improve customer retention.

Awesome app. Easy to use and fast help. Esther is a great asset and great help to people with questions. Very quick and responsive. She is exceptional. I love this app already!