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I had a bunch of questions regarding how the app works and about setting up the loyalty Program, Wendy was quick with the responding and helped me to understand the use of the program a lot better.
Still waiting to set it up but i think it will work wonders!
Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.
Would have been great but all text was not translatable. Couldn't translate even in code. That's a shame since most of it could be translated. Edit: customer support helped to translate all.
Hi there,
Rainy here from AVADA. Thank you for your feedbacks. I saw you already translated almost text in our app. However, there are some labels not supported yet but we are actually adding them fully this month. And also, we can implement the translation for your right now so that you do not need to wait for the update.
I sent you a follow-up email, kindly check it so that we can help you at the soonest!
Best,
Rainy
Esther is super friendly and helpful! She answered all of my question and made the process super simple.
This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.
Hi,
We would like to send you our deepest apologies for the issue you are having with the app!
Our dev core team is fixing the issue at our highest priority. We again greatly appreciate your understanding and patience with us and will keep you updated along the process. Please kindly check our email to receive our update.
Best regards,
Joy Loyalty team
I found some of the setup confusing, but the online support was straight onto it. Now I can offer points and rewards to my clients- win-win!
Liz was very helpful, knowledgeable and patient. I have zero knowledge about app setup but she was very patient to walk me through and completed the setup. She has saved me a lot of time. I believe Loyalty & Rewards Program is happy to have her as a teammate. Thanks Liz so much!
Hakeem was very helpful with the issue I had. Quick reply and excellent service.
I recommend the app. Thanks
I just faced some technical issues recently. So, I contacted support and Wendy is the one who helped me a lot. And now everything is set.
great app for Shopify a must-have app in every store and Jasmine support is super helpful