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Absolutely thrilled with the support Audrey and Hana provided for our Loyalty Point page setup! They were incredibly responsive and patient, even when I struggled with adding the blocks. Audrey jumped in right away, added the necessary elements, and was so kind throughout the process. The app itself is fantastic and so easy to use.
And as it turned out, I needed some extra help later on (of course!). Audrey and Hana didn’t miss a beat—they were quick, accommodating, and went above and beyond with some custom coding to make sure the widget functioned perfectly on my page. I can't thank them enough for their exceptional support!
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the Joy App and that you found it easy to customize for your brand. Audrey will be so glad to know that her assistance made such a positive impact on your experience. We appreciate your recommendation and are committed to providing affordable solutions for small businesses like yours. If you ever need anything else, don’t hesitate to reach out!
Technical support and customer service at Joy are great - quick response time and friendly staff! Sonny helped me to manage the widgets and theme settings quickly! We are happy to have chosen Joy!
Thank you for your wonderful review! We're delighted to hear that you had a great experience with our technical support and customer service. It's fantastic to know that Sonny was able to assist you with managing the widgets and theme settings efficiently. Your satisfaction is our priority, and we’re thrilled that you chose Joy! If you have any more questions or need further assistance, feel free to reach out. Enjoy using the app!
Great customer service, Hana was very helpful and resolved my issue within minutes :)
Thank you for your kind words! We're thrilled to hear that Hana was able to help and resolve your issue so quickly. If you need any more assistance in the future, feel free to reach out. We're always happy to help! 😊
Always great support and our customers love it. Thanks!
Thank you for the fantastic feedback! We're delighted to hear that you and your customers are enjoying our service. Providing great support is our priority, and we appreciate your continued trust in us. If you need any assistance or have further questions, don’t hesitate to reach out. Thanks again!
Lydia was a pleasure to work with! She helped me seamlessly customize and display the rewards program widget on my website, making the entire process smooth and stress-free. Her attention to detail and dedication ensured everything looked perfect. I'm incredibly grateful for her expertise and support—highly recommend!
Thank you so much for your glowing review! We’re thrilled to hear that Lydia made your experience seamless and stress-free while customizing and displaying the rewards program widget. We’ll be sure to pass along your kind words to her!
If you need further assistance in the future, don’t hesitate to reach out. We’re always here to help!
Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!
Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app easy to set up and use. It's wonderful to know that our customer service team, especially Lydia, was able to assist you and resolve the issues on your website. We truly appreciate your recommendation and look forward to supporting you further! 😊
Audrey has been amazing with her customer service. We have been using this app for over a year and have no issues.
Thank you for your kind review! We're delighted to hear that Audrey provided amazing customer service and that you've been enjoying the app for over a year with no issues. Your continued support means a lot to us. If you ever need anything, we’re always here to help!
Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty.
The support chat function works really well,
Tania was really helpfull today changing the widget to the basic one again.
Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly.
Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers.
Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!
Since I'm new to the app I cannot speak to it's function yet - however if the app is as good as the customer service I got from HANA I expect great things. Usually when service is that good then everything else is too so I look forward to a long and prosperous relationship with Joy Loyalty
Thank you so much for your kind words! We're excited to have you on board and thrilled to hear that Hana provided such great service. We strive to ensure our app matches the quality of our support, so we’re confident you'll have a fantastic experience with Joy Loyalty. We're looking forward to a long and successful partnership with you. If you ever need any assistance, we’re always here to help!
I had an excellent experience using the app, and the support I received was top-notch. Audrey, in particular, was incredibly helpful and provided quick responses to all my questions. Thanks to her assistance, I was able to integrate the app seamlessly and start using it without any issues. I’m very grateful for her support, and I would definitely recommend this app to others!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with the app and that Audrey was able to assist you so effectively. It's great to know that the integration process was smooth, and your kind words mean a lot to us. If you ever need further assistance, feel free to reach out. We appreciate your recommendation and look forward to continuing to support your success!