Joy: Rewards & Loyalty Program

I have been looking for a review application for some time and a lot of them charge outrageous prices. However, this application has a great free plan to get you started and as you scale up it won't cost you an arm and a leg either!

The app is completely customisable and easy to use with a great user-friendly backend for you to navigate through, useful help guides and for when you get stuck reach out to their fabulous support team who are always happy to help you!

I love it and my customers love that I can offer them loyalty points for shopping with me over my competitors.

The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future.
Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.

Tiana was awesome! Very friendly and efficient. Thank you :)

Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.

I have just transferred from another loyalty program to Joy, I had issues importing my customers information and contacted the help chat and Nolan has been absolutely wonderful to deal with, extremely efficient and helped me with not only importing my customers but every other question I needed help with after that! I managed to get everything set up smoothly and am loving the app so far especially the embedded page on my website it looks very professional.

great app, easy to set up. Chin was really helpful as well

We have been using this app for our three domains and it's been working really well! Customer service is really fast and efficient, both for support and for design changes. Thank you Hana and Tony for your precious help!

Esther was very knowledgeable and quick to help. I'm very satisfied with the support I got from her. Thanks a lot

The Customers Service team is always very prompt to help with my queries. Thank you to Lydia who solved our problem today.

Easy to setup, works great and integrates perfectly with our store. Thanks to Audrey and Maison from JOY for helping solve a small issue that we could not!