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So far, this app seems to have everything I was looking for in a loyalty program. I had a slight hiccup with importing customers, but Jasmine helped me figure out what I was doing wrong and in no time, I had my customers imported! She helped me resolve the issue super fast!
I had a fantastic experience with the customer support team, particularly with Esther. She was helpful in addressing my inquiries. Thank you, Esther, for your exceptional support!
Merci pour l'aide immédiate trouvée auprès de Hana via le chatter.
L'application répond pour le moment à mes besoins : programme de fidélité : récompenses + parrainage.
Gratuite (je démarre mon activité doucement) + en français ;)
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Hana a pu vous aider rapidement et que l'application répond à vos besoins pour le programme de fidélité et le parrainage.
N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'aide supplémentaire. Nous sommes là pour vous soutenir dans le développement de votre activité.
Merci encore pour votre confiance et à bientôt !
Emily provide very quick response to assist us to move the Reward Icon by 20-25pixel. Great service, great program. And hoping the pricing remains affordable.
Thank you very much for Hannah's help. It helped me solve a lot of problems. This software is very simple to set up. I highly recommend it.
Dear Esther,
I would like to express my sincere gratitude for your assistance today and for resolving my issue without any hesitation. Your prompt and efficient help is truly appreciated.
Thank you,
Wajma
great app. Less expensive and a good experience! Anthea is great!
Great service and very quick response. I got my issue fixed. Thank you Audrey
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
I am very grateful to joy loyalty team, they have reacted to my message in seconds and helped me a lot in setting up joy app and connecting app to my website. It Is a very good app for you E-Commerce store.