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I am loving the app so far, since day 1 customer support was exceptional and provided me with all the help I needed to successfully start my loyalty program. Definitely the best cost-effective loyalty app! Emily and Maison helped me a lot and I appreciate that you have such an amazing customer support, it really makes a difference.
Superb customer service. When I faced trouble generating the landing page, I got support from the customer team. Hana helped me with her prompt action and solved the problem in real time.
Abby was very helpful working on both of our websites - 100% recommend
Absolutely phenomenal app! Setting it up was a breeze, and it boasts all the essential features you'd anticipate from a top-tier rewards and loyalty app. Special thanks to Hana for her invaluable assistance throughout the process. Couldn't be happier with the seamless experience and outstanding customer support!
great customer service - always happy to help
The service is exceptionally good, the app works well, and I'm glad I came across this plugin. Jasmine was a great partner and helped me out a lot.
There were a few small issues whilst setting up the app but the customer support provided by Liz and Esther was very reassuring. William did a great job in resolving the issues in a short space of time. I would definitely recommend the app not just for the functionality and how good it looks but also for the support from the app team.
Just moved from one of the other big loyalty programs because since they sold the support has been downhill and the system buggy - to the stage that I've got customers emailing me very upset as their points have disappeared and they think we are deleting them. If working with Joy Loyalty & Rewards is as good longterm as the onboarding I'll be with them for life! Thanks for your help guys.
I have encountered a problem that has caused the backend of this plugin to fail to open.
Received an error response (430 undefined) from Shopify:
If you report this error, please include this id: 98a7f5dd-29be-4c3b-b41f-de918e8005b6-1710748391
Hello there,
We hope you are doing well. We would like to communicate about the issues you have recently had accessing our Joy Loyalty app.
We're glad to hear that you are now able to access the app. Your patience and understanding in the process of solving problems are greatly appreciated. We're curious if the provided solution will help you access the app. 😊
In the future, if you still need to set up the Joy Loyalty app or have any other questions or concerns, rest assured that our support team is here to help. Our entire staff is dedicated to guiding you every step of the way to ensure you have a smooth experience when using our app.
Thank you again for your patience and understanding. Looking forward to hearing from you.
Sincerely
Joy Support Team
The app has only crashed on me once so far, but it is incredibly easy to navigate and set up and customer service with Jasmine was quick and great!