Joy Loyalty Program & Rewards

Amazing customer support!
Was super quick to go into our system and help set things up properly
no wait time and help was immediately done through their chat which is nice to finally have real responses from a company and not just an AI chatbot
Highly recommend this app

Excellent points app. I installed it in one of our stores. Support helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.

I had a few issues setting up the Joy Rewards app and initially spoke to a couple of team members. However, it was Sonny who truly stood out. He was incredibly responsive, attentive, and took the time to thoroughly understand and resolve my issue. While others tried to help, only Sonny stayed on until everything was properly sorted. Really appreciate the dedication, thank you, Sonny!

Great app with outstanding support!

Joy has become a key tool for us — we use it to run our loyalty program across multiple markets, and it has been working flawlessly. The setup is intuitive, the design is modern, and the customization options cover everything we need — from rewarding purchases to incentivizing customer reviews.

We especially want to highlight the amazing customer support. The chat communication was excellent — they responded quickly to our questions about language versions and helped us smoothly launch the program on our new Czech and upcoming Slovak stores. We really appreciated their transparency and effective solutions.

We’re excited to continue growing our loyalty club with Joy. Highly recommended!

The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.

I've researched loyalty and rewards program apps fairly extensively, and Joy is still the most versatile and affordable one I've used to date. They have *excellent* customer service as well, and are super responsive.

The customer service from Joy is outstanding! Huge thanks to Jasmine and Andrew in particular. They’ve been super helpful, always quick to respond, and so patient with all our questions. The transition to using the app has also been really smooth, we’d definitely recommend it to others. We really appreciate all your support!

This is the best loyalty program with amazing support 24/7! I'm extremely impressed with all of its features and the consistent help from the team. With that being said, thank you to Alyssa for my most recent series of questions! 10/10 recommend.

I can't say enough good things about the customer service. Their responsiveness was a game-changer, and they didn't just give surface-level answers – they were incredibly thorough. A huge shoutout to Jasmine, who went way out of her way with extra advice that directly contributed to a smooth program launch. That level of support is rare, thank you Jasmine!

Have had a great experience with the app so far, huge shoutout to Elle and Sonny specifically who have provided amazing customer service and have been able to assist me with a number of questions and concerns I've had.
The app itself is really quite good and we've been enjoying our trial of the Professional plan at this stage. But even the Free plan has some very generous features most other apps would expect you to pay for.