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He is very helpful and patient I really appreciate the service thank you God bless
hanna support me very well , she bring me everuthing i need to undertand this app and keep going !! congrats!!!
Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.
Big thanks to Lydia and Anivia for their amazing support. The Joy app is easy to use and great for rewards management. Highly recommend!
The app works great, support is even better. Kind, prompt, and professional. I'm still using the free tier, but plan to upgrade soon.
Thank you!
great app, easy to set up. Chin was really helpful as well
huge thanks to Hana.
Hi, I am not using the app, how can I delete all the data in my site?
Hello,
Thank you for reaching out.
Upon checking, we noticed that the app has been uninstalled from your site as of May 29, 2024, you can be assured that there is no app code or data remaining on your website. Therefore, there is nothing that needs to be removed.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Joy Support Team
Merci à Hana pour ses conseils !
Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !
The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future.
Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.