Joy Loyalty Program & Rewards

We run a leather handbag store and use Joy for our loyalty program. The earning and redeeming rules are flexible enough to build a sensible ladder of rewards, and the Ways to redeem block on the cart page makes redeeming obvious to customers instead of hiding it away inside a widget.

What earned the five stars is the support. Alyssa and Sonny replied within minutes, recorded short videos showing exactly what a customer sees at each step, went into our theme and added the cart block for us, and spotted that we had filled in the wrong field on one of our programs before it could do any harm.

If you are weighing up loyalty apps, this is a team that will not leave you alone with the documentation.

こちらのアプリは機能が充実しているだけでなく、サポートの対応が非常に丁寧で迅速です。疑問点があった際に問い合わせたところ、親身になって解決策を提案してくれたおかげで、スムーズに導入・運用することができました。安心感を持って利用できる素晴らしいアプリです。ロイヤルティプログラムを導入するために利用しています。設定項目が直感的で分かりやすく、やりたいことがすぐに実現できました。また、何か不明な点があってもサポートチームが的確にアドバイスをくれるので、非常に助かっています。自信を持っておすすめできるアプリです。機能面はもちろんですが、サポートの質が非常に高いです。困ったことがあってもすぐにフォローしてくれるので、安心して使い続けることができます。導入を検討している他のマーチャントの方にもぜひおすすめしたいです。

App seems to work well and has lots of customization - possibly too much as it makes launching a bit more complex. The customer support has been excellent to work with though and I would recommend the app.

After trying a few other loyalty apps, I’m glad I switched to Joy. It offers all the essential features needed to run a professional rewards program without being overly complicated or expensive. The dashboard is intuitive, and I didn't need any coding knowledge to get it customized to match my brand's look. It works perfectly and doesn't slow down my site at all. Great app!

We just switched to Joy Loyalty and so far it's been great! The price for what you get is exceptional. Some things on setup can be a bit confusing, but the customer service team has been very helpful. So far, I'd highly recommend.

We were brand new to setting up a loyalty app, Hana walked us through exactly how to set up and configure for our pet business. We're going to be using this to take our business from mostly one-off transactions at live events to our goal of building long-term customers!

J'ai intégré Joy Loyalty sur la boutique ProOrca (thème vintage 1.0) et la mise en œuvre s'est avérée simple et efficace. L'application couvre les cas d'usage d'un programme de fidélité classique, dès le plan basique.
Le support est très réactif, disponible, et a été capable d'adapter certains éléments UX aux spécificités de notre boutique.

J'ai hâte de voir l'impact du programme sur nos ventes.

Je recommande.

We've had a great experience working with the Joy Loyalty team. Hana has always been incredibly helpful and responsive, especially when it comes to customisations and finding solutions that fit our business needs. The support has been excellent, communication is always prompt, and the team is willing to go the extra mile to help. Highly recommend Joy Loyalty to any brand looking for a reliable loyalty platform backed by a fantastic support team.

It's an easy to use app. On the starter plan, it already offers what I need: Referrals + Earning and Rewards program. I had an issue with the widget disappearing and support was available via chat within the app itself. Sonny, Alyssa and the technical team were very helpful and quick to fix it. Highly recommend!

REAL TALK FOR SMALL BUSINESSES (Not Ai generated, so excuse my lack of eloquence):

If you're considering using this app or paying for their services, let it be known that I was hesitant at first. I am not a large company by any means--just a solo artist building a brand alone. The money I make is valuable, so I need to know that something is worth it before committing to yet another subscription service. Needless to say, I think most business owners know how important a rewards program can be for customer retention and increase in sales.
I took a chance on Joy--first utilizing their free version. There was a learning curve, but their interface is pretty user friendly. Eventually, I realized I was going to want to use a couple features that come with their lowest tier subscription. They offer a 14-day trial on this, so I highly suggest taking advantage of that and seeing if it's a good fit for your needs.
Lastly, I have to mention the outstanding customer service the Avada (Joy) team has provided. I reached out for help even before I upgraded to a paid sub. They were quick to reply and answer all of my questions. They troubleshot all my issues (which were not many, but naturally come with the level of customizing I am doing on my site) with great efficiency. I really appreciate that they prioritized getting my rewards program up and running with the encroaching deadline of my website launch. While some features may not be available or possible with their app, they do have a voting system for their clients and developers to further improve their app.

TLDR; They Joy loyalty rewards app is 100% worth using even at its free tier. Their customer service team is not only EASY to reach, but also reply within minutes and will work quickly to troubleshoot any issues you may have. Highly recommend 10/10.

-Charity B.
Owner of Sword & Whetstone