Omtaler (1 812)
Raffiner
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Etter vurdering
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
Разработчики не сильно горят развивать свой продукт, есть минус которые легко исправить но не делают. Им хватает своих клиентов которые приносят им доход. Таких копий приложений много, буду искать другое или вообще лучше купить его и интегрировать. Возникла проблема, скидывают инфу с проблемой и скрины, вообщем всю информацию которую нужно, мне начинают задавать вопросы на которые я все скинул, вопрос для кого я это скинул))
9 марта удалил ихнее приложение, сегодня 12 марта приходит уведомление о том что у меня списали плату за использование ихнего приложения с 9 марта по 8 апреля, вот вам и бизнес, буду судиться с ними
Hi Happy End team,
Thank you so much for taking time to leave us your feedback. We're deeply sorry for this inconvenience causing to your experience.
We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the issue.
Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon!
Best regards,
Daisy
SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT
Hi,
This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case.
Firstly, I am so sorry for the experience that you had with the support! We never want to put you in such a situation to force you to write the review if you do not want to. Besides, we always respect your honest review, which helps to improve the app better for you and other users.
Secondly, if you have more than 250 orders counted from the day you install the app past 30 days, you can consider upgrade to Pro plan to use more features. It is okay if you want to continue with Free plan.
As you have not had much time to experience the app while the misunderstanding happened between us, could you please give us a chance to continue supporting you? I have just sent you a follow up message to your mailbox. Please check on the update so we can assist you better.
Best regards,
Daisy
The app auto created accounts for 40,000 users, then started backdating rewards to orders placed two years ago.
I reached out to support, its been 4 days no answer. Buyer beware.
They list multiple reviews as being compatible including the first one being Shopify Reviews. In reality only two review apps are currently active and Shopify reviews is not one of them. Sorry but lying to customers is a deal breaker, But if you don't mind being lied to, have at. Personally I like companies with integrity, so they've lost me as a customer for life.