Omtaler (1 754)
Raffiner
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Etter vurdering
Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website. A woman name lydia helped me and was kind.
Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately.
On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.
Thank you for your feedback and for appreciating our support team’s assistance. We’re glad to hear that your questions were addressed and resolved promptly.
Regarding the features on the Loyalty page, specifically the ability to compare perks for VIP tiers, we understand this is an important aspect for you. We’re continuously working to improve our app and add new features. Your feedback helps us prioritize future updates.
If there’s anything else we can assist you with or if you have more suggestions, please let us know. We’re here to help and ensure you have the best experience possible.
Tiana was a great help in solving my concerns and helping me navigate the admin panel for Joy. Really quick replies and clear instructions!
Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!
L'application est vraiment complète pour proposer un plan de fidélité à nos clients. Aussi, le support est vraiment compétent, c'est un plus. Je pense à Lydia et Toby qui ont été vraiment rapides à chacune de mes questions. Vraiment top !
William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.
Thank you for your positive feedback! We're glad to hear that William was able to resolve the error and that you found our customer support to be quick and efficient. It’s great to know that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, we're here to help!
The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!
Thank you so much for your kind words! We're thrilled to hear that Mia and the support team were able to assist you promptly. Your recommendation means a lot to us, and we're here whenever you need further support! 😊
Joy is one of the best loyalty program available. In fact, we've been using a few apps by Avada because of their easy-to-use app. Love the assistance by their customer service especially Hana, she guide me well with my enquiry
Very happy with the app and the support from Hana has been fantastic. All my questions have been answered promptly and solved my issues quickly.
Adds value to my store and my customer experience. Like the features.