Joy: Recompensas e Fidelidade

With the help of both Hana and Jade, they were able to assist me in fixing the Joy widget on our site. Not only this, but they spotted that the version of our widget was quite behind. They recommended we update, and from this it was 100x better. The app, worked and looked cleaner! Could not be more grateful! 10/10

I had a really great experience using the Joy: Loyalty Program app. The features are useful, easy to set up, and make it simple to manage loyalty programs for clients. The customization options are flexible and work well for different store requirements.

A special thanks to Hana for the amazing support. She was quick, helpful, kind, and guided me through every step clearly. The support team has been excellent, making the overall experience smooth and reliable.

Highly recommended for anyone looking for an easy-to-use loyalty program app with great customer support.

Hana was such a pleasure to work with. She helped us set up a really simple and seamless way for customers to redeem their points, and also took the time to troubleshoot a few specific settings on our site.

Joy is a great app, really intuitive and flexible, and it has been a lovely addition to our store.

Hana was super friendly, easy to chat to, and clearly knew all the technical details inside out. She explained everything in a way that made sense and got things sorted quickly.

Really appreciate all her help, highly recommend!

I had a really great experience using the Joy: Loyalty Program app. The features are very useful and easy to set up, making it simple to manage loyalty programs for clients. The customization options are flexible and work perfectly with different store needs.

A special thanks to Hana for the amazing support — very quick, helpful, and always kind in guiding through every step. The support team truly makes the whole experience smooth and stress-free.

Highly recommend this app to anyone looking to build a strong loyalty program. It’s reliable, user-friendly, and backed by excellent support!

Really solid and good support, had an issue and within 3 minutes Sonny not only solved it but also applied the solution to all present customer accounts. Really impressed about this level of service, recommended. Apart from support the App is also really good value for money and offers everything what you need, also in a "lower cost plan" so you dont have to spend tons of money right from the start. If you are looking for a serious and solid loyalty program: this is it

Hana was incredibly helpful. She quickly understood the issue we were facing with a customer’s phone number verification and provided clear, easy-to-follow steps to resolve it.

She guided us through both possible solutions which made the whole process stress-free and simple.

Really appreciate how responsive, friendly, and knowledgeable she was throughout the conversation. Great support experience overall with the Joy team.

I have had so much frustration with this app, things are constantly broken everywhere, support not fixing the right things, they would randomly change how my discounts works, resulting in high amount of unexpected orders with redicious discounts, and the amount of blame-shifting is unbearable, instead of fixing the issue, they blame you for the mistake.

On the bright side this app does have the most comprehensive features based on what I researched compared to other loyalty apps.

REAL TALK FOR SMALL BUSINESSES (Not Ai generated, so excuse my lack of eloquence):

If you're considering using this app or paying for their services, let it be known that I was hesitant at first. I am not a large company by any means--just a solo artist building a brand alone. The money I make is valuable, so I need to know that something is worth it before committing to yet another subscription service. Needless to say, I think most business owners know how important a rewards program can be for customer retention and increase in sales.
I took a chance on Joy--first utilizing their free version. There was a learning curve, but their interface is pretty user friendly. Eventually, I realized I was going to want to use a couple features that come with their lowest tier subscription. They offer a 14-day trial on this, so I highly suggest taking advantage of that and seeing if it's a good fit for your needs.
Lastly, I have to mention the outstanding customer service the Avada (Joy) team has provided. I reached out for help even before I upgraded to a paid sub. They were quick to reply and answer all of my questions. They troubleshot all my issues (which were not many, but naturally come with the level of customizing I am doing on my site) with great efficiency. I really appreciate that they prioritized getting my rewards program up and running with the encroaching deadline of my website launch. While some features may not be available or possible with their app, they do have a voting system for their clients and developers to further improve their app.

TLDR; They Joy loyalty rewards app is 100% worth using even at its free tier. Their customer service team is not only EASY to reach, but also reply within minutes and will work quickly to troubleshoot any issues you may have. Highly recommend 10/10.

-Charity B.
Owner of Sword & Whetstone

The app has a lot of functionality and is a little intimidating but it is also very robust and their support via chat right in the app is probably the best feature. They always answer quickly and helped us get the whole program up and running. Hana provided excellent help at every turn. Highly recommend!

Une application claire et efficace, prise en main immédiate.
Le service client est exemplaire. Mention spéciale à Audrey pour sa disponibilité et sa réactivité remarquables !