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Just started using the loyalty program after testing multiple others. Great value and fantastic support and onboarding help from Hana and Anivia. :)
Thank you so much for your wonderful review! We’re thrilled that you chose our loyalty program after testing others and found great value in it. It's fantastic to hear that Hana and Anivia provided you with excellent support and onboarding assistance.
If you need any further help as you continue using the program, don’t hesitate to reach out—we’re always here for you!
Best regards,
Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.
Thank you for your feedback! We're so glad our team could assist in getting the Joy program up and running smoothly for you. If you need anything else, don't hesitate to reach out. We're always here to help! 😊
Tiana helped me a lot and were very kind. The app also successfully increased orders.
Truly complete application and effective and fast assistance service.
Thank you Tiana, Emily and Raymond!
hank you so much for your fantastic 5-star review! We're thrilled to hear that you found the application helpful and that our assistance was fast and effective. It was truly a team effort, and Tiana, Emily, and Raymond are all grateful for your kind words!
We're here to support you anytime, and we look forward to continuing to help you succeed with our app.
great app great customer service response time was great by Tracy and Toby from customer service, helping me to setting up the store, thank you so much :)
Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us.
There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time.
In conclusion, I couldn't be happier with this app and the support I received.
Thank you so much for your thoughtful review! We're thrilled to hear that Joy has been the right fit for your loyalty program needs, especially after your experience with other apps. It’s great to know you found the customization options and setup process user-friendly. We're also glad Kevin could assist you with the final piece, ensuring everything worked perfectly for your store.
If you ever need any further assistance or have more ideas to enhance your loyalty program, don't hesitate to reach out. We're always here to help!
Doris really helpful in solving error issue while updating the referral program setting. Thank you for your help.
Tiana was very very helpful and fast. Thank you
Thank you for the kind words! We're so happy to hear that Tiana was helpful and quick to assist. If you ever need anything else, feel free to reach out. We appreciate your support!
Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!
Thank you so much for the fantastic review! We’re delighted to hear that you’re enjoying the app and that Audrey and Raymond provided you with such great support.
Your feedback truly motivates us to continue delivering the best possible service. If you ever need any further assistance or have more suggestions, please don’t hesitate to reach out.
Thanks again for your support!
Great app, support team amazing, especially Tiana. Thank you guys