Joy: Rewards & Loyalty Program

Great service and very quick response. I got my issue fixed. Thank you Audrey

Very good and fast support team, Audrey especially does her best to find quick solutions to various problems!

I am just in the midst of transfering my existing customers from a different reward program to Joy. I was having issues getting all of my customers transfered but William was able to get them all transfered with ease. Thank you!

The app works great, support is even better. Kind, prompt, and professional. I'm still using the free tier, but plan to upgrade soon.
Thank you!

This app is amazing! It's packed with features and comes at a great price. It's easy to set up, too thanks to Hana and Wendy's excellent support.

Loving the app so far, we've been using it for a month and a half now, and it's working nicely. The team is amazing as well, special thank you to Sunny and Tony for their help!

i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me.

we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that they have lost their loyalty points prior to the migration in july 2023, which means the points they have accumulated with us before july 2023 were lost during the migration.

after 6 long days speaking to multiple people in the team (jasmine, abby, wendy and sunny), i was made to repeat and explain the issue 6 times, yet still getting the same response each time i ask for an update: THEIR APP DOES NOT ISSUE POINTS FOR ORDERS PRIOR TO OUR MIGRATION. sunny is the only one who understands what the issue really is but she does not communicate with her team and she's only available intermittently.

the rest of the team don't get what the issue is. i am not asking their app to issue points for orders prior to the migration. i am reporting that points accumulated before the migration is lost and not accounted for.

their proficiency in english is so bad that i am not even sure how to take this forward. please don't waste your time on this app. it's cheap but it'll cost your business. you literally pay peanuts, and get monkeys.

Fast and easy solve to all issues regarding the app via my complicated theme. Big thank you to Tiana who kept giving me insight on the issues at hand and Maison who helped code and fix the problem.- Handy and Home

So far, this app seems to have everything I was looking for in a loyalty program. I had a slight hiccup with importing customers, but Jasmine helped me figure out what I was doing wrong and in no time, I had my customers imported! She helped me resolve the issue super fast!

Customer service is great, Jasmine was there to assist me when I needed it. I am on the free version and am loving everything it has to offer so far!