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The app has only crashed on me once so far, but it is incredibly easy to navigate and set up and customer service with Jasmine was quick and great!
Hana was great.
Lydia was able to resolve some issues with the app quickly. Greatly recommend!
Great app & lightning-fast responsive support. I needed a hyperlink in my header to trigger the app widget and Hana & Toby did it within 10 minutes. I'm really impressed :)
I have encountered a problem that has caused the backend of this plugin to fail to open.
Received an error response (430 undefined) from Shopify:
If you report this error, please include this id: 98a7f5dd-29be-4c3b-b41f-de918e8005b6-1710748391
Hello there,
We hope you are doing well. We would like to communicate about the issues you have recently had accessing our Joy Loyalty app.
We're glad to hear that you are now able to access the app. Your patience and understanding in the process of solving problems are greatly appreciated. We're curious if the provided solution will help you access the app. 😊
In the future, if you still need to set up the Joy Loyalty app or have any other questions or concerns, rest assured that our support team is here to help. Our entire staff is dedicated to guiding you every step of the way to ensure you have a smooth experience when using our app.
Thank you again for your patience and understanding. Looking forward to hearing from you.
Sincerely
Joy Support Team
The app is great!! Had a couple of issues that I needed help with and I want to thank Esther for helping me in a matter of minutes resolve it!!
Superb customer service. When I faced trouble generating the landing page, I got support from the customer team. Hana helped me with her prompt action and solved the problem in real time.
Esther, Your app seems to be good enough.
Experience with Support has been great! Esther and Abby answered all our questions and supported us to migrate seamlessly to Joy. Thank you!
I love this app it is very helpful especially to gain more exposure the support team are all helpful and kind . I recommended getting.