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Joy is an awesome program. Sonny helped me when I had questions and concerns.
Great app, helpful team, I recommend it.
Justy moved from another loyalty scheme. So far so good. Just working my way through integration and at the moment everything is looking great. Super helpful and responsive customer service. Hana has been great in helping me implement some of the more technical aspects. Everything was set up and working in minutes
Really simple and straightforward to use. Customer service is great!
Excellent customer service from Hana from the get-go. App is really easy to use and offers heaps of great features at a great price point compared to competitors.
Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.
The app is wonderful as a basic means for managing a rewards and loyalty program. However there documentation is lacking and their support is horrible. I have yet to receive help with issues I have managing simple functions within it. So, if you download this app, be prepared to figure it out on your own - you'll get no help from their support team.
Dear Balm Valley Co's Store Owner,
Thank you for your feedback. We apologize for the issues you've encountered and appreciate your insights, which help us improve our services.
Documentation: We acknowledge that our documentation needs improvement. We are currently reviewing our guides and adding FAQs to address common questions, including those you've raised. We will update you on our progress.
Support: We apologize for the lack of detailed explanations and the inconvenience it has caused. We are enhancing our training programs to ensure our support team can provide more comprehensive and detailed assistance in the future. Our goal is to improve your experience and ensure that you receive the help you need promptly.
We understand you might still have questions about the tier system or Pro features. To better assist you, please feel free to reach out via live chat at your convenience.
Additionally, we've sent you a follow-up email, we look forward to your response.
Thank you for your patience and understanding. We are committed to improving your experience with our program.
Best regards,
Joy Support Team
The support team is excellent, my questions and requests are always answered and handled quickly and efficiently. You guys are awesome, thank you!
Installed the app and had some quick quistions about it. Alyssa had all the answers and even helped with a little coding while the technical team wasn't available at that time.
The app is easy to use en flexibel enough to implement all idea's you have about Loyalty.
Great app with very nice features to bad we are not big enough to upgrade to an higher subscription to use even more features.
sonny helped me solving a design preference on the app and customer service is so fast and great.