Joy Rewards & Loyalty Program

Joy Rewards & Loyalty Program

Recensioner (1 842)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
13 november 2024

We ran into an issue where our customers weren't able to access their loyalty accounts through our website. Tracy was quick to reply, professional, friendly and got our issue resolved in a timely manner.

Kaotic Kreations
USA
Ungefär ett år användning av appen
14 november 2024

Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!

SKINICIAN
Storbritannien
Ungefär ett år användning av appen
13 november 2024

Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)

LISA MARIE BOUTIQUE
USA
5 månader användning av appen
15 november 2024

Support was really helpful especially Sonny who went extra mile to answer all my requests.

FamiliaList
Libanon
Mer än 2 år användning av appen
15 oktober 2024

I have yet to utilize this app to it's full capabilities but the support upon setup was completely handled for me by Hana. She did a great job walking me through the process and performing most of the setup tasks herself.
This app has a lot of clever features that I am excited to add to our new site.

Caleb B. Quashen International
USA
3 månader användning av appen
Joy Loyalty (by Avada) svarade 17 oktober 2024

Thank you for your kind words! We're glad to hear that Hana provided excellent support during your setup process. It's great that you're excited about the app's features, and we can't wait to see how you utilize them on your new site. If you have any questions or need assistance as you explore the app further, don't hesitate to reach out. Happy exploring!

19 november 2024

The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!

StoicBeauty
Kanada
Ungefär ett år användning av appen
19 september 2024

Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.

godoggiestyle
USA
Mer än ett år användning av appen
Joy Loyalty (by Avada) svarade 25 september 2024

Thank you so much for your wonderful review! We're thrilled to hear that Alyssa was able to assist you patiently and address all your questions. Our support team is always here to help, and it's great to know you found our rewards program beneficial. We appreciate your feedback and are glad you chose us over other options. If you ever need anything else, don’t hesitate to reach out. Happy rewarding!

16 september 2024

Been working with Joy multiple months now. We have been very satisfied with how things work here, including the seamless POS experience.
Today we had some issues with changing layout of the app and Lydia was quick to respond and walk us through the process. Great experience!

Happy Earth Tea
USA
11 månader användning av appen
Joy Loyalty (by Avada) svarade 18 september 2024

Thank you so much for your kind review! We're thrilled to hear that you've been satisfied with Joy over the past few months and that the POS experience has been seamless for you.

We're also glad that Lydia was able to assist you quickly with the layout changes. If you ever need further help or have any other questions, please don't hesitate to reach out. We're always here to ensure you have a great experience!

Thanks again for your support!

23 oktober 2024

We recently started using the Joy loyalty app for our business, and the experience has been fantastic! The app is incredibly user-friendly, making it easy for our customers to engage with our loyalty program, track their rewards, and stay connected with us. Since implementing Joy, we've seen a noticeable increase in customer retention and overall satisfaction.

A special shoutout to Hana, who was instrumental in helping us set up the app. She was not only knowledgeable but also extremely patient and responsive throughout the entire process. Hana made sure everything was tailored to meet our needs, and her support has been invaluable.

If you’re looking for a reliable loyalty app with exceptional customer service, I highly recommend Joy!

Braus Fight AUS
Australien
Ungefär en månad användning av appen
Joy Loyalty (by Avada) svarade 29 oktober 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that Joy has made such a positive impact on your business and that your customers are enjoying the loyalty program. It's fantastic that you've seen increased retention and satisfaction – that's exactly what we strive for!

We'll make sure to pass along your kind words to Hana; she’ll be delighted to know she made a difference in setting you up for success. If there's anything more we can do to support your journey with Joy, just let us know. Thanks again for recommending us! 😊

22 oktober 2024

We are launching loyalty for our store and website. I've used their chat feature a handful of times during pre-launch and their support and technical team has always been accessible and very helpful. We ended up having an onboarding call with Nolan, and Jade ended up helping polish us up to be launch ready. Great experience all around!

Evergreen
USA
Ungefär en månad användning av appen
Joy Loyalty (by Avada) svarade 23 oktober 2024

Thank you so much for sharing your experience! We're delighted to hear that our support and technical teams were able to assist you effectively during your pre-launch. It’s fantastic that Nolan and Jade were able to help ensure you were fully prepared for your loyalty program launch. We're excited to see your loyalty program in action and look forward to continuing to support your success!