Joy: Rewards & Loyalty Program
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So far so good, support from Prakash really responsive and fast, answered questions and fixed small bug, pushed to dev team for some customisation.
Just started using this app a few days ago and I love it already! Help keep my contacts in order and I love the "giving back to the customers with rewards". Great app and definitely recommend!
Great app. Very easy to install and use. Had some issues and Candace helped us quickly to resolve it. Highly recommended.
So far this app looks good and easy to use. Prakash is quick to answer, friendly and helpful. Thank you
Would have been great but all text was not translatable. Couldn't translate even in code. That's a shame since most of it could be translated. Edit: customer support helped to translate all.
Hi there,
Rainy here from AVADA. Thank you for your feedbacks. I saw you already translated almost text in our app. However, there are some labels not supported yet but we are actually adding them fully this month. And also, we can implement the translation for your right now so that you do not need to wait for the update.
I sent you a follow-up email, kindly check it so that we can help you at the soonest!
Best,
Rainy
This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.
Hi,
We would like to send you our deepest apologies for the issue you are having with the app!
Our dev core team is fixing the issue at our highest priority. We again greatly appreciate your understanding and patience with us and will keep you updated along the process. Please kindly check our email to receive our update.
Best regards,
Joy Loyalty team
I found some of the setup confusing, but the online support was straight onto it. Now I can offer points and rewards to my clients- win-win!
Hakeem was very helpful with the issue I had. Quick reply and excellent service.
I recommend the app. Thanks
Fantastic app and even better customer service! Great user experience and interface, easy integration with website, loads of options for customers to earn points, and loads of ways to customise to suit your needs and requirements. Plus, clear product roadmap with customer feedback being put into development. Highly recommend!
Great free loyalty app and great customer service. Prakash was very helpful and went the extra mile for me. Highly recommend.