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Unfortunately, Joy doesn't sync with Klaviyo. I've been trying for days, and since the company is located in Vietnam, their business hours don't align with ours, making it difficult to resolve the issue.
Techs haven't been available. Such a bummer.
Dear Salute Imports' Store Owner,
We sincerely apologize for the inconvenience caused by the time zone difference and any difficulties it may have created. We understand that this should not be an excuse and are working diligently to improve our staffing to ensure timely support for all our customers, regardless of their location.
We're happy to inform you that the problem with Klaviyo integration has been resolved. Could you please confirm if everything is now functioning correctly on your end?
Thank you for your feedback and for giving us the opportunity to improve.
Hope to hear from you soon!
Best regards,
Joy Support Team
Affordable, great features and good customer service from Kevin!
Fantastic customer service. Excited to be trying out this app!
The software is great, and it's great to have a professional support team, like Cheryl, who answered our questions promptly and patiently!
Such great customer service! Penelope was excellent with addressing my concerns. Thank you!
We absolutely love this app for our shop! It is one of the few apps that plays nicely with our theme and runs smoothly! Joy's customer service team is extensive and absolutely amazing!! We are extremely happy with their knowledge and efficiency! We'd like to give a shout out to Tiana, Sunny, Hana, Lydia, Liz, Pamela, Tracy, Emily, and Prakash! They have helped us tremendously and we are so grateful for their support! The app looks amazing and can totally be customized to match the look and feel of your shop! We have nothing but positive things to say about this app! It's totally worth downloading!! Thank you Joy...you have brought our business so much JOY!! :D
This app support teams is so kind Thank you so much
Thank you so much for your kind feedback! We're delighted to hear that our support team has made a positive impression. It’s always our goal to provide helpful and friendly assistance.
If you ever need further support, don’t hesitate to reach out—we’re here for you!
La stiamo utilizzando da pochi giorni ma per ora sembra avere tutto ciò che ci serve, soprattutto vorrei ringraziare Audrey che ci ha aiutato in tempi record a risolvere una piccola problematica :)
Grazie mille per la tua recensione! Siamo felici di sapere che l'app soddisfa le vostre esigenze e che Audrey è stata in grado di aiutarvi rapidamente a risolvere il problema.
Se hai bisogno di ulteriore assistenza, non esitare a contattarci. Siamo sempre qui per aiutarti!
very good , thank you Tiana for help!!
Thank you for your kind review! We're glad to hear that Tiana was able to assist you, and we're delighted you had a positive experience.
If you need any further help, don't hesitate to reach out. We're here for you!
They are very Helpful... got help from Hana... the functionality isn't 100% but good enough for what we need. Cheaper than other loyalty apps