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It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.
Hello there,
Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards ...
Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty.
The support chat function works really well,
Tania was really helpfull today changing the widget to the basic one again.
Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly.
...Your chatbot Hana is fake, but helpful. I haven't used the app enough yet to rate it
Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!)
Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.
Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially ...
The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!
Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be ...
The customer support is really fast and have helped me sort out issues almost immediately. Hana and her colleagues have been really helpful.
I have only dropped one-star because on the admin side of things the app is quite slow to load or save settings. Otherwise this would be a 5-star app.
App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.
Hana was very helpful and prompt with assisting us! The team is always lives up to their reputation and it has been a good experience thus far
Still figuring out some features, but Tracy was really helpful and kind when I reached out for support
I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.
Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our ...