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Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed.
I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually.
I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible.
Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience!
We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
Hana was super helpful helping me try to figure out an issue I was having. Issue is now resolved. Awesome help.
Hi VGMX,
Thanks so much for your kind words! I'm thrilled to hear Hana was able to help resolve your issue quickly. I'll be sure to pass along your appreciation to her. We're always here if you need anything else with your loyalty program!
Warm regards,
The Joy Loyalty Team
Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny!
Brilliant app and worth every penny!
Hi KewbzUK,
Thank you for such wonderful feedback! I'll make sure Sonny gets the recognition he deserves - he'll be thrilled to hear this. We're committed to providing both exceptional service and a loyalty program that delivers real value for your business. Thanks for being with us for 10 months, and we're excited to keep supporting your success!
Warm regards,
The Joy Loyalty Team
The Joy Loyalty App is a game-changer for our store! It's super easy to set up and helps us reward our customers effortlessly. The features are well-designed, and it integrates smoothly with Shopify.
A special shoutout to Hana from the support team—she was incredibly helpful, quick to respond, and went above and beyond to assist us. If you're looking for a reliable and user-friendly loyalty program, this is the perfect app. Highly recommend!
Hi Alpino,
Thank you for your amazing review! We're thrilled the Joy Loyalty App has been a game-changer for your store. I'll personally share your kind words with Hana - she'll be delighted to know her support made such a difference for you. We're committed to making customer loyalty effortless, and it's wonderful to hear the app is working so well for your business in India. Thank you for being with us for over a year!
Warm regards,
The Joy Loyalty Team
Whoever they got to help us get everything set up and working are just amazing people. They not only answered every question but literally kept asking me if they could set all of the different benefits of their App up in my store! I am now just so excited to start using it. This company will get you completely set up and quickly running!
Hi Skullz & Hides EDC Leatherworks Co.,
Thank you for such a fantastic review! We're thrilled our team went above and beyond to help you get everything set up so smoothly. Your excitement about using Joy Loyalty makes our day! We're always here to support you as you grow your loyalty program, and we can't wait to see how it helps your leatherworks business thrive. Thanks for choosing us!
Warm regards,
The Joy Loyalty Team
We're loving the Joy app and can't wait for our customers to start earning points. It's super easy to set up and very modern compared to other apps we have tested. We got help form Alyssa today, and she was able to fix our issues quickly without troubles.
Hi Yoga Junkies,
Thank you for the awesome feedback! We're delighted you're loving Joy's modern approach to loyalty. I'll make sure Alyssa knows how much you appreciated her quick support. We're excited to see your customers start earning points and engaging with your program. Thanks for choosing Joy to reward your yoga community in Austria!
Warm regards,
The Joy Loyalty Team
Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store.
Their customer support is fast and always happy to help.
Today I received some help from Hana with upgrading our limit on transactions.
Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana!
Hi Macky's Pet Care,
Thank you for your fantastic review! We're thrilled to hear you're enjoying Joy's features, especially the free version's capabilities. I'll make sure Hana knows how much you appreciated her quick help with your transaction limit and setup check. We're always here to support your pet care business's loyalty program! Thanks for being with us for 11 months.
Warm regards,
The Joy Loyalty Team
I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself.
Thank you, Joy! (Special thanks to Hana for the amazing support.)
Super complete app and with an amazing support team. Special mention to Damian, who gave me the perfect solution to a need in my store.
This application is perfect for my small business with the free plan available, Hana has been a lot of help with my questions and concerns as well as giving me the ability to use this application for unlimited transactions. This is the first rewards app I have used but they have been wonderful and I haven't had a bad experience. Thank you!
Hi Max Muscle Bakersfield,
Thank you for your wonderful review! We're so glad our free plan works perfectly for your small business needs. I'll let Hana know she made such a positive impact helping with your questions and setting up unlimited transactions. It means a lot that you chose Joy for your first rewards program, and we're committed to keeping your experience excellent as you continue to grow!
Warm regards,
The Joy Loyalty Team