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Tiana was super helpful in getting our new theme's Loyalty Point page all set-up! I was having trouble with being able to add the blocks and she quickly got them in there and was very kind. Love this app.
Follow-up: I needed help again, shocker! lol! Hana was so kind and quick with providing some custom coding to make the widget work on my page. Thank you so much!
Thank you for your wonderful feedback! We're delighted to hear that Tiana was able to assist you with setting up the Loyalty Point page and that Hana provided quick and helpful support with the custom coding for the widget.
We’re thrilled that you love the app and that our team could make your experience a positive one. If you need any more help or have further questions, please don’t hesitate to reach out.
Thank you for your continued support!
Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.
Thank you so much for your wonderful review! We're thrilled to hear that Alyssa was able to assist you patiently and address all your questions. Our support team is always here to help, and it's great to know you found our rewards program beneficial. We appreciate your feedback and are glad you chose us over other options. If you ever need anything else, don’t hesitate to reach out. Happy rewarding!
Been working with Joy multiple months now. We have been very satisfied with how things work here, including the seamless POS experience.
Today we had some issues with changing layout of the app and Lydia was quick to respond and walk us through the process. Great experience!
Thank you so much for your kind review! We're thrilled to hear that you've been satisfied with Joy over the past few months and that the POS experience has been seamless for you.
We're also glad that Lydia was able to assist you quickly with the layout changes. If you ever need further help or have any other questions, please don't hesitate to reach out. We're always here to ensure you have a great experience!
Thanks again for your support!
I have yet to utilize this app to it's full capabilities but the support upon setup was completely handled for me by Hana. She did a great job walking me through the process and performing most of the setup tasks herself.
This app has a lot of clever features that I am excited to add to our new site.
Thank you for your kind words! We're glad to hear that Hana provided excellent support during your setup process. It's great that you're excited about the app's features, and we can't wait to see how you utilize them on your new site. If you have any questions or need assistance as you explore the app further, don't hesitate to reach out. Happy exploring!
I am very happy and thankful to Hana for providing such great support. I’m not very well versed in these things and she was patient and helpful in my needs. I’ve used other apps before but I love Joy because it is easy to work with and the support is phenomenal
Thank you so much for your kind words! We're thrilled to hear that Hana provided the support you needed and made the process easier for you. It’s great to know that you find Joy easy to work with and that our support has made a difference. We’re always here to help, so don’t hesitate to reach out if you need anything in the future!
We recently started using the Joy loyalty app for our business, and the experience has been fantastic! The app is incredibly user-friendly, making it easy for our customers to engage with our loyalty program, track their rewards, and stay connected with us. Since implementing Joy, we've seen a noticeable increase in customer retention and overall satisfaction.
A special shoutout to Hana, who was instrumental in helping us set up the app. She was not only knowledgeable but also extremely patient and responsive throughout the entire process. Hana made sure everything was tailored to meet our needs, and her support has been invaluable.
If you’re looking for a reliable loyalty app with exceptional customer service, I highly recommend Joy!
Thank you so much for your wonderful feedback! We're thrilled to hear that Joy has made such a positive impact on your business and that your customers are enjoying the loyalty program. It's fantastic that you've seen increased retention and satisfaction – that's exactly what we strive for!
We'll make sure to pass along your kind words to Hana; she’ll be delighted to know she made a difference in setting you up for success. If there's anything more we can do to support your journey with Joy, just let us know. Thanks again for recommending us! 😊
I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!
Thank you for your feedback! We're sorry to hear you had some trouble navigating the app, but we’re so glad that Lydia was able to provide the support you needed. It’s great to hear she patiently walked you through everything, making sure you felt comfortable. If you ever run into any more issues or have questions, don’t hesitate to reach out—we’re always here to help!
We are launching loyalty for our store and website. I've used their chat feature a handful of times during pre-launch and their support and technical team has always been accessible and very helpful. We ended up having an onboarding call with Nolan, and Jade ended up helping polish us up to be launch ready. Great experience all around!
Thank you so much for sharing your experience! We're delighted to hear that our support and technical teams were able to assist you effectively during your pre-launch. It’s fantastic that Nolan and Jade were able to help ensure you were fully prepared for your loyalty program launch. We're excited to see your loyalty program in action and look forward to continuing to support your success!
Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)
Thank you so much for your kind words! We’re happy to hear that Lydia and the rest of the team have been helpful in resolving your issues quickly. It’s wonderful to know you’ve had a positive experience with us. We appreciate your recommendation and are always here if you need further assistance!
Hana was FANTASTIC! There was no way that I would have been able to configure everything that she was able to do in 10 minutes! Very knowledgable and communicative! Great app
Thank you so much for your kind words! We're thrilled to hear that Hana was able to assist you so efficiently. Our team strives to provide the best support possible, and it's wonderful to know that you had a great experience. If you need any further help, don't hesitate to reach out. We're here for you! 😊