评论 (1,574)

整体评分
4.9
每个评分等级的数量
  • 96% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2024年6月20日

A Huge Thank You to Hana and William of the Joy Loyalty Program!

From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve.

Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference.

In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win!

Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

Décor Helm
印度
8个月 人在使用应用
2024年6月14日

The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.

Whitlyn Aquatics
美国
大约1年 人在使用应用
2024年6月6日

First time using a point system and had a lot of questions about the programs, tiers and how the discounts can be combined and used. Thankfully Tiana was very helpful and patient and managed to explain and give all the needed information and details!

Yumiko Europe
德国
4个月 人在使用应用
2024年6月9日

I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!

Tag UR It! Inc.
美国
4个月 人在使用应用
2024年6月2日

We absolutely love this app for our shop! It is one of the few apps that plays nicely with our theme and runs smoothly! Joy's customer service team is extensive and absolutely amazing!! We are extremely happy with their knowledge and efficiency! We'd like to give a shout out to Tiana, Sunny, Hana, Lydia, Liz, Pamela, Tracy, Emily, and Prakash! They have helped us tremendously and we are so grateful for their support! The app looks amazing and can totally be customized to match the look and feel of your shop! We have nothing but positive things to say about this app! It's totally worth downloading!! Thank you Joy...you have brought our business so much JOY!! :D

Digital Craft Supplies
美国
3个月 人在使用应用
2024年6月9日

had some issues with my iphone users not being able to close the pop up, i messaged Hana, she had it fixed in less then 2 minutes, these guys are GREAT highly reccomend

Felix Feles
美国
3个月 人在使用应用
2024年4月23日

This team always surprised me. every time you need their help, they always show up and help you more than you expected! I came across Tiana, it was one of my best experiences ever. keep doing a great job.

Gold Life Fitness
美国
大约2个月 人在使用应用
2024年4月17日

I chatted with Prakash through the chat help feature.
He was able to help me find a solution to my problem quickly and efficiently.
I appreciate the helpful support!

Indigo River & Co.
美国
7个月 人在使用应用
2024年3月19日

This app works well. The customer service and support is great. The only issue we ever have is in explaining to customers how to pull up their information but that's not the fault of the app as I find it very easy to use.

I recently updated my store theme and the app stopped working but within 15 min chat with support this got it working again. So yes, I would recommend this app.

Moccasins Canada
加拿大
1年多 人在使用应用
2024年3月21日

I found the program to be extremely useful, especially due to the exceptional customer service provided by Hana. Her patience was remarkable, as she not only guided me through each step with utmost clarity but also took the time to teach me carefully. Her dedication and assistance were truly invaluable in ensuring my understanding and success with the program.

MichuPet
美国
1年多 人在使用应用