Joy Loyalty Program & Rewards

The customer support agent Audrey and the Product Specialist Nolan is extremely responsive and helpful, which makes the overall experience very smooth.

The backend is also highly flexible, allowing us to customize various settings based on our needs.

So far, the user experience has been great, and we’re quite satisfied with the performance. Would definitely recommend!

Hana was such a pleasure to work with. She helped us set up a really simple and seamless way for customers to redeem their points, and also took the time to troubleshoot a few specific settings on our site.

Joy is a great app, really intuitive and flexible, and it has been a lovely addition to our store.

Hana was super friendly, easy to chat to, and clearly knew all the technical details inside out. She explained everything in a way that made sense and got things sorted quickly.

Really appreciate all her help, highly recommend!

I had a really great experience using the Joy: Loyalty Program app. The features are very useful and easy to set up, making it simple to manage loyalty programs for clients. The customization options are flexible and work perfectly with different store needs.

A special thanks to Hana for the amazing support — very quick, helpful, and always kind in guiding through every step. The support team truly makes the whole experience smooth and stress-free.

Highly recommend this app to anyone looking to build a strong loyalty program. It’s reliable, user-friendly, and backed by excellent support!

I have had so much frustration with this app, things are constantly broken everywhere, support not fixing the right things, they would randomly change how my discounts works, resulting in high amount of unexpected orders with redicious discounts, and the amount of blame-shifting is unbearable, instead of fixing the issue, they blame you for the mistake.

On the bright side this app does have the most comprehensive features based on what I researched compared to other loyalty apps.

We've been using Joy for over a year now. It's user-friendly and easy to use + the helpdesk is always there in case you have a quick question or issue about customer points. Their rep Hana was very helpful and quick to answer my concern about overlapping buttons on our website :) Easy fix when you have the right type of help!

Une application claire et efficace, prise en main immédiate.
Le service client est exemplaire. Mention spéciale à Audrey pour sa disponibilité et sa réactivité remarquables !

Wir nutzen die App seit einigen Monaten, funktioniert bisher, manchmal ist unser Theme nicht ganz kompatibel aber der Support ist immer sehr schnell und hilfsbereit und konnte bisher alles klären, danke an Hana und Mark!

Als Anwender der kostenlosen Variante hatte ich soweit herausragende Erfahrung mit dem Kundendienst mit sehr schneller Reaktionszeit. Die Applikation bietet einen umfangreichen Baukasten für verschiedene Verdienst- und Einlösemöglichkeiten. Sehr empfehlenswert.

Joy app is good for loaylty program and bonus points, but you have to understand that it's more concentarted on small and medium size business. Joy less suitable for big companies.

Support team is very helpful. They answer fast and solve any issue, especially Sonny

They provide a great service and are very prompt on their responses. Sonny and Cody were very proactive in helping me resolve some technical issues, we recently switched over from Smile and we have ZERO regrets