Joy Rewards & Loyalty Program

I'm about to start using the Rewards program and I have got nice support from Hana, she is a great person.

This is a very very bad experience for me with the app. Reasons for 1-star review:

- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up.
- And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore.
--------------------------
The support is responsive. But their tech support needs improving.

I have just added this app to my store. It offers a lot for a free app, so I am looking forward to the benefits.

Esther was very helpful within the first few minutes of me setting up the loyalty program and helped me troubleshoot things as well as enabled some features for my store. Very kind and would highly recommend.

Good graphics
Super customer Support I think it is a good concenpt and customers do come back to use the points and to save money.

I had trouble embedding the app with my store, but the customer service chat team helped me out real quick through their chat. They responded to me realtime and fixed my online store issue in few minutes. Thanks to Lydia and William. Thank you very much guys. I really appreciate it.

Was looking for a loyalty app and this one fit perfectly. Tracy helped me with a small issue and resolved it right away. Awesome service and responsiveness to the customer. Highly recommend!

I had some issues enabling the widget on the website but Emily was able to help me in less than 5 minutes. Your support team is very helpful and fast.

thank u hana. You were quick and helpful

This is a great addition to our Shopify Store, also free! The customer support on Joy named Rainy, helped alot and was very kind. Thanks!