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We are launching loyalty for our store and website. I've used their chat feature a handful of times during pre-launch and their support and technical team has always been accessible and very helpful. We ended up having an onboarding call with Nolan, and Jade ended up helping polish us up to be launch ready. Great experience all around!
Thank you so much for sharing your experience! We're delighted to hear that our support and technical teams were able to assist you effectively during your pre-launch. It’s fantastic that Nolan and Jade were able to help ensure you were fully prepared for your loyalty program launch. We're excited to see your loyalty program in action and look forward to continuing to support your success!
I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!
Thank you for your feedback! We're sorry to hear you had some trouble navigating the app, but we’re so glad that Lydia was able to provide the support you needed. It’s great to hear she patiently walked you through everything, making sure you felt comfortable. If you ever run into any more issues or have questions, don’t hesitate to reach out—we’re always here to help!
I’m impressed by Joy Rewards for their exceptional support and great feature list. I dealt with Sonny, Emily, Alyssa, Kevin, Tracy and Hana all people who were incredibly responsive, knowledgeable, and resolved issues promptly not to mention I didn't have to go thru the pain of explaining my issue again and again. (JOY they need a raise).
The range of features they offer is both comprehensive and user-friendly. Highly recommend them for outstanding service and support!
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our support team, including Sonny, Emily, Alyssa, Kevin, Tracy, and Hana. We strive to provide prompt and knowledgeable assistance, and it's great to know that we met your expectations without the hassle of repeating your issues.
We're also glad you find our features comprehensive and user-friendly. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your kind words!
Hana was FANTASTIC! There was no way that I would have been able to configure everything that she was able to do in 10 minutes! Very knowledgable and communicative! Great app
Thank you so much for your kind words! We're thrilled to hear that Hana was able to assist you so efficiently. Our team strives to provide the best support possible, and it's wonderful to know that you had a great experience. If you need any further help, don't hesitate to reach out. We're here for you! 😊
Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)
Thank you so much for your kind words! We’re happy to hear that Lydia and the rest of the team have been helpful in resolving your issues quickly. It’s wonderful to know you’ve had a positive experience with us. We appreciate your recommendation and are always here if you need further assistance!
Great app, lots of features and customizations to choose from. We were confused about a few things, but contacting support was quick, and Audrey was very patient and helpful, going above and beyond to resolve our concerns. We're still on the free plan, but will definitely upgrade to unlock even more features!
Thank you so much for your kind review! We're thrilled to hear that you're enjoying the app's features and customizations. It's great to know that Audrey provided the support you needed and helped clarify any confusion. We’re excited to hear that you’re considering upgrading, and we’re here to assist you every step of the way as you unlock more features. If you have any further questions, feel free to reach out again!
I'm very happy with the Joy App so far, I could customise it to suit my brand which I love.
Audrey was so helpful and kind and appreciate her super fast assistance, I don't think I've had any help as fast as this before.
I highly recommend the Joy app, and one last thing it is a lot more affordable for small start out businesses like mine than other apps.
Thank you for sharing your experience! We're delighted to hear that you're enjoying the Joy app and that the customization options are helping you bring out your brand’s personality. It’s wonderful to know Audrey’s assistance made such a positive impression; we’ll be sure to pass along your kind words!
We’re thrilled to support growing businesses like yours with affordable options, and we’re here anytime you need us. Thank you again for recommending Joy – wishing you continued success! 🎉
The app is relatively easy to set up but the best bit is the support available all the time. Thanks Hana
Excellent support on all 3 of the apps from this company, chat is very fast and the apps excellent value!
Allowing cooperation within the admin has been very fast and professional, Nolan one of the support guys took little more than 2 hours to implement an edit to our theme once we asked him.
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you’ve had an excellent experience with all three of our apps and found our support team, especially Nolan, fast and professional. We always aim to provide prompt and effective assistance, and it’s great to know that Nolan was able to quickly implement the changes you needed.
If there’s anything else we can help with, don’t hesitate to reach out!
Technical support and customer service at Joy are great - quick response time and friendly staff! Sonny helped me to manage the widgets and theme settings quickly! We are happy to have chosen Joy!
Thank you for your wonderful review! We're delighted to hear that you had a great experience with our technical support and customer service. It's fantastic to know that Sonny was able to assist you with managing the widgets and theme settings efficiently. Your satisfaction is our priority, and we’re thrilled that you chose Joy! If you have any more questions or need further assistance, feel free to reach out. Enjoy using the app!