Joy Loyalty Program & Rewards
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
評論 (1,698)
調整搜尋範圍
-
根據評分
Original Review Nov 16th: (updated below)
I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say.
I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here.
Nov 24 - Update:
After 2 weeks of back and forth with the team, the majority of issues have been fixed.
I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of.
We just launched the programme last week so we'll see how things go.
Jan 28 Update:
Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues.
- Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.
Update 9/4/2026:
Thank you for your patience throughout this process. We're glad to confirm that all reported issues, including the email notification preview, have now been resolved. We hope the programme is running smoothly for you and your customers.
If anything comes up, we're always here.
________________________________
Update 2/12/25:
Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched.
Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you.
_________________________________
Hi SHEER Team,
Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected.
Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email.
We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist.
Thank you again for giving us the opportunity to improve.
Best regards,
Joy Loyalty Team
Asked the chat how to do something, he said i needed to buy the pro plan to do it, so i purchase the pro plan then the next person that joined the chat said i can't do it and i need to pay 10x more! NO NO NO! lost a customer.
UPDATED on 6 Nov 2025
Hi, this is Thomas, co-founder of Joy Loyalty.
I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case.
Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu
This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that.
If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity.
Best regards,
Thomas Nguyen
Co-founder, Joy Loyalty
---- Previous response ----
Hi Forbidden13 Team,
We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused.
Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly.
If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion.
Thank you again for bringing this to our attention.
Best regards,
Joy Support Team
Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.
Update 15/4:
Thank you for your response, and we’re glad to hear that the monthly order limit on the Free plan is now clear.
We truly appreciate your understanding and patience as we clarified the details. Your feedback has been invaluable in helping us ensure better communication moving forward.
Should you have any other questions or need further support in optimizing your loyalty program, please don’t hesitate to reach out. We’re always here to help and would be happy to assist you with anything you need.
Thank you again for your time and for being a part of the Joy Loyalty community.
__________________
Dear Blue Aster LLC Store's Owner.
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the Free plan’s order limit. To clarify, the Free plan includes 150 orders per month exactly as our information stated on the pricing structure, not lifetime. We understand that our previous explanation may have caused misunderstanding, and we deeply regret any frustration or inconvenience this has caused you.
We always strive to provide clear and accurate information, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the overall experience for all merchants.
We understand how frustrating it must be to reconsider your loyalty program due to this issue, and we would love the opportunity to assist you in any way possible. If you’re open to it, please feel free to reach out to our support team—we’d be happy to work with you to find a solution that best fits your needs.
Again, we apologize for any miscommunication and truly appreciate your time and feedback. We value all our merchants and will continue working to improve both our app and our support.
Best regards,
Joy Support Team
I chose this app because of the service recommendations. But they will only give you a demo on the product if you are going to sign up for advanced. I don't know what I wanted until I saw a demo. Back and forth, they didn't want to help so I uninstalled. I just asked for a demo.
Hi diycustoms.store team,
Thank you for trying Joy Loyalty Rewards and for sharing your feedback. We’re truly sorry for any frustration caused during your experience.
Our demo calls are usually offered to users requiring advanced customization, but we acknowledge that our approach was too rigid in this case, and we regret that we didn’t accommodate your request better. That was never our intention, and we sincerely apologize for any inconvenience.
We’d love to make it right and properly assist you. If you’re willing to reinstall the app, our team will arrange a demo call for you right away to walk you through the features and setup. We truly appreciate your consideration and hope to have another chance to support your business.
Best regards,
Joy Support Team
The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time.
The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts.
If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription.
Do not get this app. They’re junk.
Hi Good Grief Refillery Store Owner,
We're truly sorry to hear about your experience and completely understand how frustrating that must have been. This is not the experience we aim to deliver.
Since your review, our team has worked closely with you to resolve the issue, and we’re glad that everything is now working as expected. We’ve also taken your feedback seriously and are improving our support process to ensure more consistent and timely assistance for all merchants.
Thank you again for giving us the chance to make things right.
If there’s anything else you need help with recently, please don’t hesitate to let us know — we’re always happy to support!
— The Joy Loyalty Team
This is a very very bad experience for me with the app. Reasons for 1-star review:
- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up.
- And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore.
--------------------------
The support is responsive. But their tech support needs improving.
cannot open the app and find the technician for help.
Hi Perfect Jewelry Store Owner,
Thank you for your message. Thanks to your feedback, our team was able to reach out promptly and assist you in gaining access to the app — I’m glad to see everything is working fine now!
I just wanted to follow up and make sure everything is running smoothly on your end. If there’s anything you're still unsure about or if you need help with any setup, feel free to let me know. Whether it’s a quick question or more detailed assistance, I’m more than happy to help.
Looking forward to hearing from you!
Best regards,
Liz
Buenas tardes! Estoy teniendo problemas con la app! Estoy intentando entrar y me sale en blanco la pantalla y no puedo revisar
Update 26/9:
Hola Issey-K Makeup,
Muchas gracias por tu paciencia y por habernos informado sobre el problema. Nos alegra saber que ahora ya puedes acceder a la aplicación sin inconvenientes.
Si vuelves a experimentar cualquier dificultad, por favor no dudes en contactarnos directamente desde el chat de soporte dentro de la app, estaremos encantados de ayudarte de inmediato.
Valoramos mucho tus comentarios, y si consideras que tu experiencia ha mejorado, nos encantaría que pudieras actualizar tu reseña.
___________________________________
Hola Issey-K Makeup,
Lamentamos mucho los inconvenientes que has experimentado. El problema de la pantalla en blanco normalmente ocurre cuando los permisos de la aplicación no se han actualizado correctamente. Nuestro equipo estaría encantado de ayudarte de inmediato a resolverlo.
Para solucionarlo, por favor prueba lo siguiente:
- Borra la caché de tu navegador.
- Recarga la página de la aplicación varias veces hasta que aparezca el mensaje de actualización (consulta esta captura: https://prnt.sc/HdopDd-s7-gH).
- Si es necesario, abre la aplicación desde Shopify Admin > Configuración > Aplicaciones y canales de venta (https://prnt.sc/Cm2pj4YUFkug). Una vez actualizada, la aplicación debería ser accesible.
Si el problema persiste después de estos pasos, te solicitamos amablemente acceso como colaborador para que nuestro equipo de desarrollo pueda investigarlo más a fondo. Si estás de acuerdo, por favor compártenos el código de 4 dígitos para que podamos enviar la solicitud de acceso.
También te hemos enviado un correo de seguimiento, esperamos que puedas revisarlo y responderlo cuando te sea conveniente.
Saludos cordiales,
Equipo de Soporte Joy
