Joy Loyalty Program & Rewards
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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App seems to work well and has lots of customization - possibly too much as it makes launching a bit more complex. The customer support has been excellent to work with though and I would recommend the app.
Thanks for the honest feedback! We know Joy's flexibility can mean more choices to make during setup, and we're always looking for ways to simplify the initial launch experience without cutting the customization that lets merchants build the program that fits them.
Really glad our support team could help smooth that out for you. If anything is still unclear as you keep customizing, our live chat team is always here to walk through it with you.
The customer service is great. The app is close to being really great but i still run into a few issues here and there. I mostly accomplishes what i need.
Audrey responded very quickly—which was excellent—though some features still need to be developed.
Pretty easy to set up. When I had an issue Hana helped me right away.
The support is prompt and easy to navigate. Alyssa and Hana are helpful and on time
Esperienza davvero positiva con l'assistenza clienti, Hana, Sonny e Jane sono stati gentili e disponibili ad aiutarmi a comprendere il giusto funzionamento dell'app!
I had to be transferred to a second agent as the first person wasn't as helpful, but Hana took over and helped me with my issue I was having.
Great service by very responsive team. Hana responded very quickly to queries.
Thank you for the great feedback! We are glad Hana was able to respond quickly to your queries. If there is anything we can do to make your experience even better, please do not hesitate to reach out!
We're just getting started setting up our loyalty program. The Joy Loyalty team has been attentive, knowledgeable, and quick to answer my questions. Thank you Rosie & Alyssa!
Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.
