Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordability, ease of setup, and robust features such as the referral program. It's praised for enhancing customer retention and engagement. The customer support team is frequently commended for their prompt and helpful responses. Merchants also value the app's 24/7 availability, user-friendly interface, POS integration, and cost-effective plans.

January 25, 2024

Jasmine and Tony were very kind and quick to reply and help with my 1.0 Shopify theme coding, chagning every single detail I mentioned! Great service, thank you!

SAIID | AKPH OFFICIAL STORE
Hungary
29 days using the app
December 4, 2023

Jasmine was awesome- fixed my problem in literally less than a minute- i didn't have to do anything!

Vesta
United States
Over 1 year using the app
January 22, 2024

Avada is by far the best in support and response time. The support feels like 24/7.
Tahnk you Audrey, Liz, Abby, Tony, Jasmine, Hana and of course the technical staff.

Skin / Scent
Netherlands
12 months using the app
January 12, 2024

We required some changes being made to how the widget displayed on our site and the communcation from the Joy team was extremely quick. Jasmine and William organised the changes with 24hrs. Great service!

Make It Build It
United Kingdom
10 days using the app
December 19, 2023

I am just in the midst of transfering my existing customers from a different reward program to Joy. I was having issues getting all of my customers transfered but William was able to get them all transfered with ease. Thank you!

Roots Refillery
Canada
22 days using the app
December 27, 2023

It's easy to use, I get great support from the technicians. Abby helps me get a lot of work done.

Kikifriend
China
About 1 month using the app
December 7, 2023

Great app, user friendly, and most importantly.. GREAT SUPPORT!!
Not only did Lydia assisted me with my inquiry, but also gave me a better idea about the tool I was asking about.
Well done Joy, you've got the best team!

E-Grab
Lebanon
24 days using the app
January 12, 2024

The app has only crashed on me once so far, but it is incredibly easy to navigate and set up and customer service with Jasmine was quick and great!

BnBGlitter
United States
3 days using the app
December 12, 2023

The app works great, support is even better. Kind, prompt, and professional. I'm still using the free tier, but plan to upgrade soon.
Thank you!

Ultra Ferric
United States
18 days using the app
December 22, 2023

An easy to use and easy to set up application. Customers are very happy that they can activate automatic discounts and the calculation of points is completely automatic and always very clear. The support team saved me a lot of time by always answering my questions promptly, thus speeding up the testing and online phase of the affiliate program. For now I am very satisfied!

Dottortili
Italy
11 days using the app