Reviews (2,053)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program app for boosting customer engagement and sales through customizable rewards, referral programs, and loyalty tiers. They praise its user-friendly interface, seamless Shopify integration, and insightful analytics. The support team is noted for their quick and effective responses, enhancing the overall user experience. This app is valued for its comprehensive features and ease of use.
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Great customer service from Hana to help with our issue straight away.
Great app and support, especially Hana, she replied quickly and helped us with a perfect friendly approach :)
Very easy to use. Tech support is great. Thank you Sonny & Jasmine
So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!
L'application fonctionne très bien et gère tout automatiquement. Pour accéder à toutes les options en français, il est nécessaire de souscrire au premier abonnement.
Par ailleurs, le service client est excellent. J'ai eu l'occasion de travailler avec Hana et je n'ai que du positif à dire !
Good functionality even on the free version. The customer service and tech support is very good. Abby was really helpful and managed to sort out the issue in a timely manner.
Hi The Life Cycle Design,
Thank you for your kind review! We're glad you're finding value in our free version's functionality. I'll make sure Abby knows how much you appreciated her timely help resolving your issue. We're committed to providing this level of support as you explore Joy's capabilities for your UK business!
Warm regards,
The Joy Loyalty Team
Joy is truly an excellent loyalty program setup kit! The customer support team is very patient and dedicated to help you resolve any issues related to functionality and style customization. Highly recommended!
Hi Unihertz,
Thank you for your wonderful review! We're delighted that you've found Joy to be an excellent loyalty solution for your business. It means a lot to hear that our support team's patience and dedication with functionality and style customization has made a difference for you. We're committed to continuing this level of service as you grow your loyalty program in Hong Kong. Thanks for being with us for over a year!
Warm regards,
The Joy Loyalty Team
The software support staff is very friendly, especially Hana, who answered my questions very carefully and gave me guidance. It was very helpful for me to find the settings I wanted to complete first among a bunch of dense settings.
Hana helped me with all my questions in terms of which plan provides the features I were looking for such as tier memberships with different multiplier earn and redemption rates. Definitely a good app and great customer service.
I love an App that has chat support and they are not only 1) responsive and 2) actually help with your questions or needs. I just downloaded Joy and I had a couple setup questions/clarifications and Prakash was on in a couple minutes and walked me through all my needs. I went from a "maybe I'll keep looking at other solutions" to "I'm sticking with Joy" in one chat session. Very extensive setup guide and very helpful support make this a no-brainer!