Joy Loyalty Program & Rewards

Hi there,

Thank you so much for your wonderful review. We’re thrilled to hear that Joy Loyalty has been serving your business well over the years and that our features fit smoothly into your Omnichannel setup. Your kind words about our support and especially about Hana mean a lot to us — we’ll be sure to share your feedback with her and the whole team.

We truly appreciate your continued trust and recommendation. Please don’t hesitate to reach out anytime if you need further assistance or want to explore more features to enhance your loyalty program.

Best regards,
Joy Support Team

Update 2/12/25:

Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched.

Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you.
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Hi SHEER Team,

Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected.

Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email.

We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist.

Thank you again for giving us the opportunity to improve.

Best regards,
Joy Loyalty Team