Joy: Rewards & Loyalty Program

Joy: Rewards & Loyalty Program

Built for Shopify
Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.9 (1,622)

Did you know: Joy has 24/7 support until you get what you want, for a wonderful customer experience

The market changed. Loyalty changed, so do an engaging loyalty program. You might find that Joy is truly different from others. You might find that we have the most innovative Rewards rule, the only one that offers Milestone rewards, with an advanced Tiers Perks that use auto discounts (no need to redeem!). Because we have 10 years experience on the bigger ecommerce scene, then, are now bringing the best practices to Shopify. Oh, did I mention that our POS extension is smooth as silk?

The market changed. Loyalty changed, so do an engaging loyalty program. You might find that Joy is truly different from others. You might find that we have the most innovative Rewards rule, the only one that offers Milestone rewards, with an advanced Tiers Perks that use auto discounts (no need to redeem!). Because we have 10 years experience on the bigger ecommerce scene, then, are now bringing the best practices to Shopify. Oh, did I mention that our POS extension is smooth as silk? more
  • Purchasing Reward by points, Milestone reward (eg: 5th order, 10th order reward)
  • Tier Perks: Auto discounts (with combination settings), available online and POS
  • Stackable/Combinable discounts with your stores, increasing conversion rate
  • POS and POS Pro extension, a seamless experience for Online and Offline stores
  • Loyalty Page generator, built-in emails notification and automation in all plans
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Program types

Cash back programs, Custom programs, Gift card programs, Memberships, Referrals, Reward programs, Subscriptions, VIP tiers

Rewards you can offer

Badges, Cash back, Coupons, Discounts, Events, Free products, Free shipping, Gift cards, Gifts, Membership perks, Points, POS rewards, Shipping rates

Discount types

Banners, Bulk discounts, Cart discounts, Checkout discounts, Coupons, Custom discounts, Discount codes, Flat discounts, Free shipping, Gifts, Limited time offers, Percentage discounts, Pop-ups, Rewards, Shipping rates, Tiered pricing

Managing discounts

Analytics, APIs and webhooks, Automations, Campaigns, Custom code, Discount stacking, Import and export, Reporting, Segmentation, Tagging, Tracking, Triggers and rules

Launched

June 28, 2021

Languages

English, French, Spanish, Japanese, German, and Italian

Works with

Shopify Flow, Shopify POS, Checkout, POS, Transcy, Judge.me, Klaviyo, Loox, Product reviews

Pricing

Starter Plan

Free

  • Loyalty Page Generator
  • Up to 150 Free orders / month
  • Point program: Sign Up, Place Order
  • Redeem programs
  • Custom emails
  • Basic Integration

Professional

$24.99 / month

Up to 1000 monthly free orders with the POS option (optional for $15). $15 per 100 additional order (negotiable).

  • All in Free Plan
  • $15 for 1000 Free Orders+POS (optional)
  • VIP Tiers
  • Customizable Emails
  • All Points and Redeem Programs
  • Retention Analytics

14-day free trial

Advanced Plan

$99 / month

Up to 2000 monthly free orders. $10 per 100 additional order (negotiable).

  • All in the Professional Plan
  • POS extension enabled
  • Redeem points on POS
  • Redeem coupons on POS
  • Add customer birthday on POS

14-day free trial

Enterprise Plan

$499 / month

Up to 7,000 monthly free orders. $5 per 100 additional order (negotiable).

  • Headless Commerce (Hydrogen)
  • API & Webhooks
  • Advanced Integrations
  • On demand development
  • Priority support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,622)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for its cost-effectiveness and ability to enhance customer engagement through customizable features like referral programs and rewards. It integrates seamlessly with Shopify, improving customer retention and increasing sales. The user-friendly interface is easy to align with brand-specific needs. Performance is consistently reliable. Support, particularly from team members like Audrey, Hana, and Tiana, is responsive and effective in resolving issues, contributing to a positive user experience.

June 20, 2024

A Huge Thank You to Hana and William of the Joy Loyalty Program!

From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve.

Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference.

In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win!

Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

Décor Helm
India
8 months using the app
June 14, 2024

The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.

Whitlyn Aquatics
United States
About 1 year using the app
Edited July 21, 2024

I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you

Rising Moon Minerals
United States
19 days using the app
Joy Loyalty (Avada) replied July 15, 2024

Dear Rising Moon Minerals' Store Owner,

We apologize for any inconvenience and frustration you may have experienced during this process.

Our team takes customer feedback seriously, and we appreciate your candid review. It’s disheartening to hear that you encountered difficulties, especially after seeking assistance. Please allow us to address your concerns and offer a resolution.

We apologize if our previous support interaction fell short of your expectations. We strive to provide timely and effective assistance, and we regret any confusion caused during your hour-long session. Rest assured, we are committed to improving our support processes.

You mentioned encountering issues with the login link on your widget, which redirected to an incorrect page. Upon investigation, it appears that your store’s account page might not be fully set up, leading to the absence of a functional login link. We appreciate your patience as we work to resolve this.

To address this issue, we kindly request your permission to access your Shopify settings. With your consent, we can verify and configure the login link correctly. Please let us know if you agree, and we’ll promptly proceed.

Once again, I apologize for any inconvenience you’ve faced. We appreciate your patience and look forward to assisting you further. Thank you for choosing Joy: Rewards & Loyalty Program.

Best regards,
Joy Support Team

Support

Joy Loyalty (Avada) can answer any questions you have about Joy: Rewards & Loyalty Program.

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