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I had very bad experience with Mrs. Ilana Davis, the developer of Ilana's JSON‑LD for SEO (TM). I was impressed by wide range of features of her app, and I decided to give a try, ordering a free trial, expecting results during free trial. There elapsed 11 days, and there was not traffic, no sales, anything and also, I got a huge charge for the US $399. I was trying to contact the developer during four days without success. After four days, she replied to tell me that I should enable the app. I didn't know because with another SEO app, as soon as it is installed, it is already active enabled. The developer assured me that I would see results within first weeks in traffic and sales, but it might take up 34+days, and I should give a try. Four weeks elapsed and there no traffic, nor sales. The I hired external three SEO companies to monitor my website, and I discovered zero traffic, zero sales, Rich result only for Coach Legacy fragrance, broken links, snippets errors, JS errors, etc. I contacted the developer for the refund, because I was not happy with her app. Mrs. Davis refused to give me the refund, and told me because I enabled the app, and I used it for 26 days, there should be not refund. It was my problem. On other side Shopify adviser suggested me to uninstall the app to claim my refund what I did. Mrs. Davis refused to make refund, and didn't deliver all these app's features, outlined here but only Rich results of few products, but I didn't order only Rich results reports but the wide range of app's features that were not delivered:
Optimize your SEO traffic by highlighting your reviews, prices, & business details in search results
Safely & effectively earn qualified traffic to boost conversions. Instantly connect the structured data fields needed for Google Rich Results, Rich Snippets & Merchant Center (Google Shopping, Ads, YouTube Shopping). Swap out & edit the theme & your Schema dot org based structured data auto-updates. After installing you’ll get a data audit, ongoing monitoring of your results, unlimited app support, & the Shopify SEO: Simplified video training course. Not sure? Ask for a structured data audit.
Qualify for Rich Results & earn more quality traffic in Google, Bing & Pinterest
Connect all the Schema fields needed for Google Merchant Center with/out a feed
Show product reviews in search results with any of the review apps supported
Customizable for preorders, product condition, subscriptions, min qty, and more
Products, reviews, blogs, breadcrumbs, pages, homepage, recipes & video data
I am so disappointed, how the developer proceeded scamming me, yes, Mrs. Davis, you don't deliver what you advertise. We merchants, know that as soon we install any app, they are already active but in the case of your app, it was different. It was a free trial, but it is funny that I never could use or test your app during free trial because it was inactive and you didn't care about your customer to contact and communicate that your app works different, I should enable the app. After you suggested me to enable it to give a try, and assured me that slowly I would see sales, traffic from first weeks but especially significant change after 34- days, and nothing happened., and you blamed me that I don't do marketing, and you don't guarantee anything. Really? For what so your customers are paying? You were dishonest and unprofessional, you deceived my trust and my expectations to receive a quality service, and it is not just is this. Because I was complaining, you blocked me to prevent me reinstalling your app because you charged me. Also, what you posted on your app website is very offensive to many people. It is disrespectful and offensive because your good service depends on people who support your point of view, and who doesn't support, you don't want their money.
Your wrote at your website your statement:
I value diverse points of view, and I expect the same from you. If you’re a business that supports women, BIPOC, Trans and/or Gender Non-Conforming, persons with disabilities, and values diverse points of view, we’ll work very well together.
If you cannot accept this, I cannot accept your money.
So, also, because I don't support discrimination and division, and I love all people nonmatter what gender they are but strongly believe that God created in his image female and male that there are only two genders female and male, I don't support your point of view, PLEASE REFUND MY MONEY. Because of your bad business practices and your point of view, I am not supporting your business.
You installed the app on March 11th, got an email the same day to enable the app. I emailed you personally on March 12th reminding you again to enable the app in your storefront. During your 7-day trial period, you received multiple emails from me about the app. The first time you emailed me was on Saturday March 29th, when you sent 9 emails in one day demanding a refund. I responded the next business day.
Once you enabled the app in your storefront on March 29th, you got Rich Results within 12 days. Much faster than the average.
When you got the invoice from Shopify, you lied and said you didn't approve the charge and demanded a refund while still using the app. I told you multiple times you will not get a refund because the app is working for you. You kept asking and even in this review, you're still demanding a refund.
I have never and would never promise traffic or sales, no one can. Expecting millions visitors to magically appear and flood your sales within the first month is unrealistic, unreasonable, and disconnected from the reality of SEO. The app qualifies you for Rich Results and that's what was delivered.
I'm not going to list out the details of your attacks on me over the course of dozens of emails. Your lying, threatening, manipulation, bullying, harassment, and discrimination will not be tolerated.
Your access to the app is blocked because you uninstalled terminating our agreement and then threatened legal action. Since there's no active agreement and I have seen how you treat me, I will not enter into a new agreement with you.
Like most businesses, I reserve the right to refuse service.
NB: From Jun 9 till Sep 10 (3months) Still no results in Fact too much warnings and errors, site links search box still going down everyday in Google search console, i had to hire someone to remove this app and install everything again properly.
***DONT WASTE YOUR MONEY AND TIME WITH THIS APP***
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The worst app ever i didnt see any improvement.
I didnt see any rich results...
we paid for nothing... and when i ask eric for refund he said he dont do it.
i install it for 3 months now nothing shows....
always giving me reasons for not working.... the people who write they see results in 3 days lLOOOLLL that is so funny
dont purchase it and make our mistakes.
NB: 1-the other app your saying that i install it was before yours dear.
Again you didnt say anything until i asked you after 1 month when i will see results?? and you suggest to remove the first one.
September 9th update:
You do not have the right to call me names, call my customers names, and send me harassing emails. I do not tolerate this sort of behavior. You do not have to like the app or find it valuable, but you do have to treat people with respect.
Your license is revoked and you are no longer able to access my app.
Since writing this reply below, this customer has continued to send harassing emails full of insults and update their review to manipulate me into giving them a refund.
Original response from August 12th:
1. You installed JSON-LD for SEO on June 9th, it is now August 12th. That's 2 months and 3 days, not 3 months.
2. One month in (July 8th) you installed another app that tampered with and damaged your structured data. When I detected that, I recommended removing it because it would block your Rich Results and reset Google's analysis timeline.
3. After the offending app was removed, your structured data started working again on July 10th. By installing that other app you lost a month of progress and were starting over from day 1 with Google.
4. Over the last 2 months I've told you that the speed at which Google awards Rich Results can vary. I recommended multiple times that you should use this time to be working on other parts of your SEO and to be patient with your structured data, as changes to it can reset the analysis (point #2).
To sum it up: a month into the process your store installed another app whose bugs broke all of your structured data. When that app was removed 32 days ago Google has since restarted your analysis.
My advice to you then and still is to be patient, stop changing the structured data in your store, and give Google time to run their analysis. If you do this, you still might receive Rich Results since you have JSON-LD for SEO installed.
Additionally there is no need to accuse other customers of lying just because they received results faster. They followed my advice with the structured data, put in hard work on their SEO, and thus were rewarded by Google.
Installed for about 1 month. Nothing work for my shop. Then my shop was taken off by Shopify for some reason. I can not move this app to my new shop. Wasted $299. Will not install this app again. I have used another SEO app for 3 shops. An app named "SEO, Schema, JSON‑LD" works great. The search results display has been optimized a lot and updated quickly. This is the first time to try this app. I thought it might be performed better as it is more expensive. Unfortunately, it's not worth.
Thanks for your review. I sent over results for your store on July 8th which was 18 days after you installed JSON-LD for SEO. If you did not see that email and would like to see the results again, please contact me.
As for your shop being removed from Shopify, that is unrelated to the app.
Each Shopify account is required to buy the app separately. Payments cannot be transferred from one myshopify account to another, this is a Shopify policy. If Shopify allowed for this transfer, I would be happy to oblige.
I wish you the best in your Shopify journey.
- Ilana
New update from support: "You are welcome to continue the use of my app, however I will no longer be responding to your emails. If that does not suit you, you are welcome to uninstall and remove the code." You shall think twice before you pay $299
Replay to UpDate 4 December, 2019:
I still have Schema issue, for some Theme you need customise it, if anybody will have the same issue watch this video, since you will have zero support from support https://www.youtube.com/watch?v=4uZSBWuwkrM.
Also I used different app on my other web site to install JSON, the same issue they fixed in 48 hours. I don't know why, but Sitelinks searchbox with different up App I have already 38 valid pages with this app only 1.
Thank you for your replay. However I sent you scenn short, which indicate your app create warning. I check few website of my competitors, which in sero point inn Google, they don't have any warning, meaning till I will be clean, nothing will change my possition in Google rancking. It may be good app, which shall improve your SEO, but at the same time you shall expect few erros and warning, which you may have after installation. When you buy app, not thing said about conflicting app. I paid $299 for app and $500 to third party to clean old codes. It was not bad, at least I did a lot of cleaning and improvments. However I still have one waring, which according to Google testing tool come from JSON-LD for SEO. App developer give very interesting replay "not apply to your type of business".
Just let you know, you may ask if app apply to your type (shopity store) business before install and buy it.
Update December 4th, 2019
This store received Rich Results 11 days after installing, the majority including the product review data.
Now about 45 days after installing about 96% of their products have Rich Results showing the reviews, prices, and product availability (the most complete style Google awards).
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October 25th reply:
It's unfortunate that after 26 emails back and forth, you still feel this way.
Your review is missing some important details:
1. There was preexisting code from another app and your theme had errors before you installed JSON-LD for SEO.
After installing my app four days ago, I personally reviewed your store and recommended that you remove the other app as it was harming your SEO and would cause a conflict in Google.
2. After you uninstalled the other app, all of the data from JSON-LD for SEO was and has continued working as expected.
3. You repeatedly asked why an optional 'review' field was missing in the data (your warning you mentioned in your review). I informed you that it is not used on Shopify stores as it is for review websites such as reviewing a movie or a restaurant.
I also informed you that if you tried to use that 'review' field, Google would reclassify or penalize your store for misusing that field and reviews. I shared links to Google's documentation that says the same thing and provided you an example of where it has happened to another Shopify store.
You ignored my responses and advice.
4. At no point did I tell you to clean any old code except for uninstalling the app in #1 which should have been performed by that app's support for free. It's also truly unfortunate that you spent $500 for a third party to clean old codes in your store, that was NOT from my advice and is unrelated to my app.
Perhaps in time, you'll feel more comfortable with my advice instead.
Not Happy! I paid $299 for this app which is a lot of money, and after my website was compromised I decided to rebuild my site using the same domain name, just a different shopify domain. It was the only way I could rebuild my site without any down time. I went above and beyond to protect my customers, however I can't say the same for this developer. JSON-LD-SEO refused to transfer my membership or offer me anything in return for what is meant to be a life time membership. I have read other reviews who claim this developer has excellent support which I find hard to be believe. Now that I have paid $299 Ive got nothing to show for it. Ilana said it was in their policy to not allow such a thing, however, she said she would transfer the app if shopify would confirm in writing that they asked me to change over the store. In other words, she doesn't care about what I have to say (the paying customer) or what it has cost me, or where I am coming from. It's not like I am trying to scam you Ilana... its the same domain, the same store. I am the one who's been scammed. Very unethical!
I'm sorry you feel this way. The app was installed in your original store for 8 months and you received Rich Results for 7 months before uninstalling it in May. There was no communication that you had a security issue and were required to change myshopify accounts until this week.
As I said over email, I was willing to make an exception for you and comp your new account if you could provide "evidence that Shopify told you to close your old myshopify domain due to a security issue." That was not provided and you said "Shopify didn't tell me to close my old account."
Each Shopify account is required to buy the app separately. Payments cannot be transferred from one myshopify account to another, this is a Shopify policy. I am a startup and I am unable to give away copies of my apps for free without just cause.