Jubilee: US/EU Beauty & Makeup , 383 Rezensionen
So I install the app after seeing the ads, I thought why not give it a try. Then I saw some nice beauty product where I can put my logo and sell it. That would be nice in a perfect world if i can do all that with no hassle. However, I quickly realize that app contain lots of bugs and I believe this app is not even finished. First, logo upload don't work. Second, after you click "add to product" on a product. Then you go to Products in the menu, both "Pushed to store" and "Unpublish" button not responding at all. So basically its useless to even download this app in shopify. No idea why they would advertise when it is not even complete
Thank you for your feedback! We are very sorry to hear about your experience. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at email@example.com so we can look into this matter right away. Thank you for your understanding and patience! - Rochelle
The customer service is responsive but...
The app does not link well with shopify, and therefore orders are NOT synced. This is an issue they are well aware of. Rochelle suggested that I draft manual orders (not ideal and time consuming for sites that scale quickly!), as well she suggested I place an order via their app however there is no channel to do so. Meanwhile, they have collected my site data and analytics (you're welcome Jubilee) and yet caused my customers to wait several days without the giving my company the ability to fulfill the order.
They also don't allow you to download chat dialogue which was not helpful.
Also, they (without notice) removed products from their inventory without notifying my company - and I have already paid for ads which included images of those unique products. When the product was removed from their app, it disappeared from my site leaving it with an eyesore.
I would recommend the app if you're looking for simple women's beauty products for a starting business. However, if you are looking for anything else the site does not have much to offer its limited. I even took the time to reach out to customer support prior to canceling to ask for the specific products I needed. The site has the potential to be great but its lacking in many areas.
The company has some areas to improve:
*Customer support - delayed response times to customers or no respones
*Expansion of Products
*Customer Service - Clients want to feel valued and not misled
We're really sorry to hear about your experience. We work very hard to bring nothing but the best, and I would like to understand more about what you feel is lacking. It will help us understand the areas of improvements to bring the most value to our dropshippers.
Please reach us at firstname.lastname@example.org if you are open to sharing your feedback.
Thank you for using Jubilee.
very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.
Hi there! Sorry you had to go through all of that! Please reach out to me at email@example.com so I can assist you with your request. - Rochelle
As of the date of this review: the app has only 20-30 products in their entire catalog. It looks and feels like someone put this website up and then completely forgot about it maintaining it. Don't recommend.
Thank you for your feedback! Our sincerest apologies if we were not able to meet your expectations at this time. Would you mind reaching out to us via email or chat at firstname.lastname@example.org so we can share to you the updates and current improvement with the products? Thank you so much, and I look forward to hearing from you! - Rochelle
There a many product that require a minimum order and not enough that are available for drop shipping. It may be that I am not understanding the process at the moment.
Hi there! I have sent you an email. Please reach out to me at email@example.com so I can help you. -Rochelle
Great app. Easy to use but would love a phone app. I love that the products are vegan and cruelty free
Hi there! Thank you for your feedback. Please reach out to me at firstname.lastname@example.org so I can help you with this. Thank you! -Rochelle