Jubilee: Beauty/Cosmetics POD , 541 avis
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I have to say that Rochelle was fantastic as the customer support. Had a lot of patience for a bunch of newbie questions and really helped me out. I would recommend this app to anyone using Shopify or wherever other platforms they integrate with.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our service and you're getting the support you need! Your positive feedback means the world to us and motivates our team to continue delivering the best experience possible.
good images.
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Thank you for your feedback! I'm glad you like the images! :)
Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
Very nice app, easy to use, 14 day trial for only $0.99 personalised branding and good support teams
Thank you so much for your kind words! If there is anything you need assistance with, you may reach out to us at support@jubilee.beauty
Small inventory but the products they do have are quality. Lays everything out for you in a simple to read way.
HI there! Thanks for your feedback! You may reach out to me at support@jubilee.beauty so I can discuss with you the upcoming new products for you to add to your store! -Rochelle
I have just started with jubilee so I don't have an honest review. I hope in the coming months and days after I start using the site I would have a more comprehensive review.
Thank you for your feedback. Please reach out to us at support@jubilee.beauty so I can assist you and present the new products and updates we have on the platform. :) - Rochelle
Easy to use the app, simple integration with Shopify. Looking forward to selling these products. Great mark up % as well.
Glad to know you liked the products! :) We'd love to help you get started and achieve success with your own brand! Please don’t hesitate to get in touch with us via live chat or email at support@jubilee.beauty
-Rochelle
very user friendly, easy to set up, prices are affordable, the site has everything you need for your beauty regime.
Thanks for your feedback! Let me help you get started! Please reach out to me at support@jubilee.beauty. I can help you setup your store and provide you insights about marketing and to know which items are selling fast! -Rochelle
So far so good, haven't been able to really use the app yet but I'm really liking the idea of being able to have my own private beauty label
We're glad to see you've enjoyed your experience thus far. We strive to make it easy to build your own beauty brand with a few clicks. Please reach out to us via chat or email at support@jubilee.beauty if you need anything at all.
Welcome to Jubilee!
Shraddha
The customer service is responsive but...
The app does not link well with shopify, and therefore orders are NOT synced. This is an issue they are well aware of. Rochelle suggested that I draft manual orders (not ideal and time consuming for sites that scale quickly!), as well she suggested I place an order via their app however there is no channel to do so. Meanwhile, they have collected my site data and analytics (you're welcome Jubilee) and yet caused my customers to wait several days without the giving my company the ability to fulfill the order.
They also don't allow you to download chat dialogue which was not helpful.
Also, they (without notice) removed products from their inventory without notifying my company - and I have already paid for ads which included images of those unique products. When the product was removed from their app, it disappeared from my site leaving it with an eyesore.
Thank you for taking the time to provide your feedback. We appreciate your honest insights and deeply regret the inconveniences you have encountered. I would like to address the issues you mentioned and assure you that we are committed to resolving them. Your feedback is invaluable in helping us improve our services and the overall user experience. We are committed to making the necessary improvements and hope to regain your trust. If you have any further concerns or suggestions, please feel free to reach out to us directly. Could you please provide us with your contact details or reach out directly to our support team at support@jubilee.beauty? We aim to address this promptly and restore your trust in our service.
So I install the app after seeing the ads, I thought why not give it a try. Then I saw some nice beauty product where I can put my logo and sell it. That would be nice in a perfect world if i can do all that with no hassle. However, I quickly realize that app contain lots of bugs and I believe this app is not even finished. First, logo upload don't work. Second, after you click "add to product" on a product. Then you go to Products in the menu, both "Pushed to store" and "Unpublish" button not responding at all. So basically its useless to even download this app in shopify. No idea why they would advertise when it is not even complete
Thank you for your feedback! We are very sorry to hear about your experience. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@jubilee.beauty so we can look into this matter right away. Thank you for your understanding and patience! - Rochelle