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Having trouble with shipping and Rochelle was on it immediately.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our service and you're getting the support you need! Your positive feedback means the world to us and motivates our team to continue delivering the best experience possible.
I do not recommend this app. The search function is very limited and the site is glitchy. They do not have products to meet my needs. They have high minimum orders on the good stuff like lipstick.
We're truly sorry to hear about your experience. Allow us to make this right! One of our associates has reached out to you via email to sort any unresolved issues. Thank you!
Pretty good thus far. The team at Jubilee were very helpfule when I had a situation. They helped resolve it promptly.
Thank you for your feedback! (smiley) We always make sure to provide the best customer support for you! So feel free to reach out to us if you encounter any roadblock at support@jubilee.beauty.
-Rochelle
Easy to use and set up
Thank you for your feedback. I'm glad you find the process easy. :D We'll be happy to help you achieve success with your own brand so feel free to reach out to us at support@jubilee.beauty.
-Rochelle
I absolutely love having the opportunity to have my own line of cosmetics!!! Fabulous products for all skin types and all ages!!!
Thank you so much for your fantastic feedback! We're thrilled to hear that you find our products awesome. Your satisfaction is our top priority, and it's incredibly rewarding to know that we're meeting your expectations.
If you have any suggestions or ideas on how we can make your experience even better, please don't hesitate to share them with us. We're always looking for ways to improve and innovate.
Thank you once again for your support and for being a valued customer. We look forward to continuing to serve you!
I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle...PLEASE STOP IT!!!
Initial review:
I strongly advise against using the Jubilee.beauty Shopify App. Our experience with their service has been nothing short of frustrating and disappointing.
We initially signed up for their free trial to test the app’s features. However, even after confirming with their attendant Rochelle via chat that the trial was canceled, they continued to charge my credit card. Despite multiple attempts to contact them, we received no response whatsoever.
This demonstrates a clear lack of integrity and extremely poor customer service. They not only failed to honor the cancellation but also ignored our subsequent inquiries. If you value your time and money, avoid Jubilee.beauty Shopify App at all costs. There are plenty of other options available that provide reliable service and respect their customers.
Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.
Very easy to use app. I really like the products. Very nice quality. Rochelle has been so helpful with any questions I have had. She is professional, quick to respond and has been wonderful to work with. Thank you Rochelle.
Rochelle was very professional and provided valuable information includes product set up and best practice.
Thank you for the kind words! I’ll be happy to provide you with the help you need to succeed. Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.
Hi there! Sorry you had to go through all of that! Please reach out to me at support@jubilee.beauty so I can assist you with your request. - Rochelle
The app seems fine enough. I wouldn't normally rate the app, because it is just not a fit for what I need, but I need to leave a review about how ridiculous the cancellation process is. You should not need to fill out a survey, create a password, enter the password, enter a special code, then "confirm cancellation" multiple times in order to cancel a free trial that requires a CC.
Thank you for sharing your thoughts. While we're glad you find the app fine overall, we’re sorry to hear about your frustration with the cancellation process. Feedback like yours is invaluable in helping us improve. We'll make sure to pass this along to our team for review. Our team has already reached out to you to sort any issues. Thank you!