Avaliações (718)

Classificação geral
4,6
Número por nível de avaliação
  • 78% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 4% das avaliações são de 1 estrelas
8 de setembro de 2024

need to give them your credit card to browse products lol

Swift Energy
Canadá
3 minutos usando o app
Innovation Labs. deixou uma resposta 16 de setembro de 2024

Sorry to hear that your experience with our app was not up to par! We understand that requiring credit card information to browse products can be frustrating and we apologize for any inconvenience this may have caused. At Jubilee, we're committed to providing a seamless and secure shopping experience, but we clearly missed the mark in this case. We'd love to make it right and would be happy to help you resolve the issue. Could you please DM us with more details so we can assist you further?

Data de edição: 6 de agosto de 2024

I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle...PLEASE STOP IT!!!

Initial review:

I strongly advise against using the Jubilee.beauty Shopify App. Our experience with their service has been nothing short of frustrating and disappointing.

We initially signed up for their free trial to test the app’s features. However, even after confirming with their attendant Rochelle via chat that the trial was canceled, they continued to charge my credit card. Despite multiple attempts to contact them, we received no response whatsoever.

This demonstrates a clear lack of integrity and extremely poor customer service. They not only failed to honor the cancellation but also ignored our subsequent inquiries. If you value your time and money, avoid Jubilee.beauty Shopify App at all costs. There are plenty of other options available that provide reliable service and respect their customers.

Breezefy
Estados Unidos
Aproximadamente 13 horas usando o app
Innovation Labs. deixou uma resposta 22 de julho de 2024

Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.

18 de julho de 2024

j'arrive pas annuler mon abonnement Ya pas de service client

boutiquebau
França
Aproximadamente 2 horas usando o app
Innovation Labs. deixou uma resposta 8 de agosto de 2024

Merci d'avoir partagé vos commentaires avec nous. Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés lors de l'annulation de votre abonnement. Vos préoccupations sont extrêmement importantes pour nous et nous nous engageons à les résoudre rapidement. Veuillez contacter directement notre équipe d'assistance dédiée à l'adresse support@jubilee.beauty. Notre équipe est prête à vous aider à résoudre ce problème rapidement.

Nous nous excusons pour toute frustration que cela a pu causer et vous assurons que nous travaillons à améliorer notre service client afin de mieux vous servir, ainsi que d'autres clients importants. Votre satisfaction est notre priorité et nous apprécions votre patience pendant que nous travaillons à améliorer votre expérience avec Jubilee.

Merci d'avoir attiré notre attention sur ce point. Nous sommes impatients de résoudre vos problèmes et de vous fournir le service de haute qualité que vous méritez.

1 de fevereiro de 2024

Definitivamente é uma enganação.

SoulCrafters
Brasil
5 meses usando o app
Innovation Labs. deixou uma resposta 25 de maio de 2024

Obrigado por trazer suas preocupações à nossa atenção. Pedimos sinceras desculpas por qualquer frustração e inconveniente que você tenha experimentado.

Saiba que valorizamos seu feedback e estamos aqui para ajudá-lo a resolver esse problema. Gostaríamos de investigar mais detalhadamente o seu caso e trabalhar para chegar a uma resolução satisfatória, incluindo a análise de quaisquer cobranças e a discussão de um possível reembolso, se aplicável.

Você poderia nos fornecer seus dados de contato ou entrar em contato diretamente com nossa equipe de suporte em support@jubilee.beauty? Nosso objetivo é resolver isso prontamente e restaurar sua confiança em nosso serviço.

Data de edição: 22 de fevereiro de 2023

Great app. Easy to use but would love a phone app. I love that the products are vegan and cruelty free

Golden Delicious
Nova Zelândia
5 meses usando o app
Innovation Labs. deixou uma resposta 1 de fevereiro de 2023

Hi there! Thank you for your feedback. Please reach out to me at support@jubilee.beauty so I can help you with this. Thank you! -Rochelle

Data de edição: 12 de fevereiro de 2023

There a many product that require a minimum order and not enough that are available for drop shipping. It may be that I am not understanding the process at the moment.

NeatoCreato Designs
Estados Unidos
3 meses usando o app
Innovation Labs. deixou uma resposta 18 de fevereiro de 2023

Hi there! I have sent you an email. Please reach out to me at support@jubilee.beauty so I can help you. -Rochelle

Data de edição: 12 de fevereiro de 2024

Scammers !! Don’t trust this website they stole my card information and took 49$ from my card without me subscribing and they don’t want to cancel my subscription , when I asked them to cancel subscription they lied about cancelling it. also they do not want to give me my money back unless I remove this review so they scam everyone else. Such an unprofessional company and should be taken down because it’s the reason I’m not drop shipping at Shopify again .

Shta
Emirados Árabes Unidos
Aproximadamente 2 meses usando o app
Innovation Labs. deixou uma resposta 14 de janeiro de 2024

Hi there! Thank you for your feedback. For us to understand your concern, please feel free to reach out to us at support@jubilee.beauty.

I also sent you an email.

-Rochelle

9 de fevereiro de 2023

very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.

Be Bulk Nutrition | BulkLab Nutrition
Países Baixos
Aproximadamente 1 mês usando o app
Innovation Labs. deixou uma resposta 10 de fevereiro de 2023

Hi there! Sorry you had to go through all of that! Please reach out to me at support@jubilee.beauty so I can assist you with your request. - Rochelle

26 de março de 2024

J'ai été prélever alors que l'appli et desinstaller je souhaite être remboursé

BIKI
França
4 dias usando o app
Innovation Labs. deixou uma resposta 29 de março de 2024

Salut. Je t'ai envoyé un e-mail. Veuillez me contacter à support@jubilee.beauty afin que je puisse vous aider. Merci.

21 de dezembro de 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.

REGENALIGHT
Estados Unidos
7 dias usando o app
Innovation Labs. deixou uma resposta 14 de janeiro de 2024

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.

-Rochelle