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Easy to navigate on the app I was expecting some glitches but this is pretty nice now I will just have to see if I can get sales
Thank you so much for your kind words! If there is anything you need assistance with, you may reach out to us at support@jubilee.beauty
They look like really great products. I can't wait to start using them everyday to see what a difference they will make !
Thank you for your feedback! Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
Easy to add products to your store and I like that there are branding options. I don't know how customer service is but have had a good experience so far.
Thank you for your feedback! Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
Super easy app - branding looks professional. Pushed to my store seamlessly. I would highly recommend it.
Thank you for your feedback! Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
The customer service is responsive but...
The app does not link well with shopify, and therefore orders are NOT synced. This is an issue they are well aware of. Rochelle suggested that I draft manual orders (not ideal and time consuming for sites that scale quickly!), as well she suggested I place an order via their app however there is no channel to do so. Meanwhile, they have collected my site data and analytics (you're welcome Jubilee) and yet caused my customers to wait several days without the giving my company the ability to fulfill the order.
They also don't allow you to download chat dialogue which was not helpful.
Also, they (without notice) removed products from their inventory without notifying my company - and I have already paid for ads which included images of those unique products. When the product was removed from their app, it disappeared from my site leaving it with an eyesore.
Thank you for taking the time to provide your feedback. We appreciate your honest insights and deeply regret the inconveniences you have encountered. I would like to address the issues you mentioned and assure you that we are committed to resolving them. Your feedback is invaluable in helping us improve our services and the overall user experience. We are committed to making the necessary improvements and hope to regain your trust. If you have any further concerns or suggestions, please feel free to reach out to us directly. Could you please provide us with your contact details or reach out directly to our support team at support@jubilee.beauty? We aim to address this promptly and restore your trust in our service.
So far I absolutely love it. Nothing wrong with it but I only have the free trial at the moment. If this can bring more sales Im all for it
Thank you for your feedback! Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
Okie
Thank you for your feedback! We're glad you like the service! Feel free to reach out to us at support@jubilee.beauty of you have any questions!
So I install the app after seeing the ads, I thought why not give it a try. Then I saw some nice beauty product where I can put my logo and sell it. That would be nice in a perfect world if i can do all that with no hassle. However, I quickly realize that app contain lots of bugs and I believe this app is not even finished. First, logo upload don't work. Second, after you click "add to product" on a product. Then you go to Products in the menu, both "Pushed to store" and "Unpublish" button not responding at all. So basically its useless to even download this app in shopify. No idea why they would advertise when it is not even complete
Thank you for your feedback! We are very sorry to hear about your experience. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@jubilee.beauty so we can look into this matter right away. Thank you for your understanding and patience! - Rochelle
The service was good, met my needs and I appreciate the assistance provided. Thank you for a job well done!
Thank you for your feedback! Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
Website is easy to navigate. Encouraged by other positive reviews , so far so good, looking forward to branding opportunity.. Hoping for a long term partnership.
Thank you for your feedback! I'll be happy to guide you all through out your branding journey! Please don't hesitate to reach out to me at support@jubilee.beauty if you need any assistance!
-Rochelle