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I did free trial 24 hours ago and they charged me 50
We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!
Easy to use. Not what I expected, I ordered a sample thinking I'd get to see my logo. Fair enough it's a sample no logo. But, it took a few weeks and some complaining to get the product delivered. I'm told you need to order 5 items to get the logo. Logo = brand = why I chose to try Jubile.
My order of 5 products arrives with only 4 items in the package. And you guessed it no logo. Now I'm told that I need to order a quantity of 5 items to see my logo on the product.
I have been misled and misinformed.
We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!
It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware
I have reached out to you via email. Please response so we can resolve this for you. Thank you!
A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.
Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.
-Rochelle
I cancelled first hour, uninstalled and they still charged me.. SCAM
We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!
very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.
Hi there! Sorry you had to go through all of that! Please reach out to me at support@jubilee.beauty so I can assist you with your request. - Rochelle
Absolutely terrible service. It took them a full week just to figure out why my purchase wasn’t going through, only to finally tell me that they don’t even deliver to Europe which is not clearly stated anywhere.
On top of that I was charged multiple times even on a Sunday morning despite being told I would get a refund. Since then they have completely stopped responding.
Very unprofessional and unreliable experience. If you are considering using this service be careful I would not recommend it. They do not even deserve one star.
We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates is already in contact with you to resolve this issue. Thank you!
Ne fonctionne pas correctement.
We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates is already in contact with you to resolve this issue. Thank you!
need to give them your credit card to browse products lol
Sorry to hear that your experience with our app was not up to par! We understand that requiring credit card information to browse products can be frustrating and we apologize for any inconvenience this may have caused. At Jubilee, we're committed to providing a seamless and secure shopping experience, but we clearly missed the mark in this case. We'd love to make it right and would be happy to help you resolve the issue. Could you please DM us with more details so we can assist you further?
Definitivamente é uma enganação.
Obrigado por trazer suas preocupações à nossa atenção. Pedimos sinceras desculpas por qualquer frustração e inconveniente que você tenha experimentado.
Saiba que valorizamos seu feedback e estamos aqui para ajudá-lo a resolver esse problema. Gostaríamos de investigar mais detalhadamente o seu caso e trabalhar para chegar a uma resolução satisfatória, incluindo a análise de quaisquer cobranças e a discussão de um possível reembolso, se aplicável.
Você poderia nos fornecer seus dados de contato ou entrar em contato diretamente com nossa equipe de suporte em support@jubilee.beauty? Nosso objetivo é resolver isso prontamente e restaurar sua confiança em nosso serviço.